Seasonal Security - Providence Marriott Downtown

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Job Title: Aqua Security Officer
Department: Security
Reports to: Director of Security/Security Supervisor/Manager on Duty
Shift: Flexible availability between 11:00 AM – 10:00 PM Seasonal, Full-Time

Position Summary:
The Aqua Security Associate is responsible for maintaining a safe, welcoming, and well-organized pool and aquatic environment for all guests. This role combines security awareness, crowd control, and guest service, ensuring hotel policies are enforced professionally while supporting overall daily operations. Associates must demonstrate strong situational awareness, professionalism, and a commitment to guest satisfaction.

Essential Functions:
• Maintain a safe and secure pool and aquatic area, ensuring guest compliance with hotel policies and safety rules
• Check guests into designated pool areas, issue wristbands and towels, and control access
• Monitor guest activity to ensure safety, appropriate conduct, and capacity compliance
• Provide crowd control during peak usage times
• Identify, address, and appropriately respond to intoxicated persons, escalating concerns to Security Management as needed
• Observe, document, and report incidents, hazards, suspicious behavior, or policy violations promptly and accurately
• Complete daily log reports in a timely and detailed manner
• Assist with keeping assigned areas clean, orderly, and presentable
• Control and account for master keys in accordance with hotel security procedures
• Support other departments and assist guests as needed to ensure a positive experience
• Identify and report safety hazards or maintenance concerns to help ensure guest and associate safety

Knowledge, Skills & Abilities
• Strong safety and security awareness
• Ability to enforce policies calmly, respectfully, and professionally
• Excellent guest service and communication skills
• Ability to remain alert, observant, and proactive in a fast-paced environment
• Knowledge of basic First Aid and CPR preferred (or willingness to obtain)
Qualifications
• Must demonstrate a commitment to guest satisfaction
• Ability to work flexible schedules, including weekends and holidays
• Prior security, pool, or hospitality experience preferred but not required
• Reliable, responsible, and able to work independently and in a team environment
Environment:
• Interior and exterior patrol of hotel property in all weather conditions.
Equipment:
• Security vehicles, computers, cell phones and any training received.