Senior Credit and Collections Analyst, Global Business Services

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.       

 

About the role:

The Senior Credit and Collections Analyst is responsible for managing all aspects of collections for a portfolio of our greater complexity customers, aiming to maximize cash flow while minimizing bad debt. A crucial element of this role entails creating meaningful partnerships with our key customers by supporting their customer to cash inquiries and requests. The analyst must identify areas of concern related to non-payment, recognize internal and external obstacles/barriers that may be compromising collections, and drive resolution before escalating as appropriate. Collaboration is vital in this position as the analyst must develop relationships with internal cross-functional teams to provide services and solutions that create value for our customers. 

 

This is a 12-month defined-term position with potential for extension.

 

Work Mode

This role follows a hybrid work model, requiring employees to be in our Arden Hills, MN office at least three days per week.

 

Visa Sponsorship

Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position.

 

Your responsibilities will include:  

• Develop collection strategies for an account portfolio of high complexity assigned based on experience and ability of individual.
• Monitor collections and independently carry out assignments without direction. Utilize the Get Paid collection tool to input collection notes from client contacts and document disputed items, and take the initiative to solve problems. 
• Ensure all outstanding items within the assigned portfolio have been addressed, encourage cash collection using skillful persuasion, and handle situations tactfully by accomplishing collection goals while enhancing customer relationships.   
• Support the Customer to Cash Management team by conducting deep dive analysis on portfolio, driving to resolution, and escalating potential risks and/or areas of concern.
• Collaborate with internal teams in customer service, contracts, sales, and divisional leads to escalate issues and advise on the account group’s payment status. 
• Monitor a daily queue of orders being held for credit review before release for shipment and participate in evening release coverage as required. 
• Monitor daily queue in ticketing tool to satisfy customer inquiry as needed in addition to participating in rotating coverage which may encompass evening hours. 
• Adhere to all financial policies/controls and promote high corporate responsibility. 
• Train & support less experienced peers and make recommendations that will aide them in cash collection processes.
• Participate in discussions and presentations to support internal department objectives.
• Achieve established KPI targets.

 

Required qualifications: 

• Bachelor’s degree or equivalent experience.
• Minimum of 5 years of relevant experience in Collections. 
• Intermediate or Advanced experience in MS Excel. 
• Strong written and verbal communication skills.  
• Ability to interact with external and internal customers in a professional manner.
• Possess strong financial acumen, analysis, and critical thinking in decision making and recognize the financial impact of those decisions. 
• Ability to recognize high risk situations which need to be escalated and make recommendations for resolution.
• Drive and seek opportunities for continuous improvement and lead small projects.
• Demonstrate a high standard of integrity with internal and external customers. 
• Operate with a global oriented mindset – participate collaboratively as a team to achieve performance metrics.