Sr Specialist Customer Account

Foods you love. Brands you trust. And a career that empowers you to grow. 
 
At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

 

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.
 
This position is not eligible for Visa Sponsorship.

 

 

The Sr. Customer Account Specialist (SCAS) is directly responsible for calling on the key indirect groups supporting the Neighborhood Grocers Team (NGT). This is a unique opportunity to be the contact for assigned customers and categories to drive category growth and achieve annual sales and commercial spend targets.

The customer responsibilities for this SCAS role on the East Indirect Team include Key Foods, Redner’s, America’s Food Basket, Advantage Group, Boyer’s, and a couple other retailers.  These Indirect Retailers are currently serviced by UNFI and C&S (Key Foods).  This SCAS role involves collaboration with the UNFI & C&S CAMs (this role’s customers/responsibilities are subject to change based on changes to the business).

Location: The ideal candidate will be in the Northeast, preferably NY/NJ/PA Metro area.

 

Responsibilities: 

• Drive category growth and achieve annual sales and commercial spend targets
  
• Develop category driving business plans such as new item presentations, 4P focused initiatives, and other customer presentations
  
• Where appropriate, support in Business Planning tools through proper distribution tracking, promotion administration, forecasting, and deduction management
  
• Utilize key tools from the Data and Reporting Team to support 4P objectives
• Identify insights and specific opportunities based on analysis of category reports generated by the Data and Reporting Team and provide recommendations 
  
• Partner with Shopper Marketing and Category Management to transform shopper insights into action
  
• Partner with the Data and Reporting team to transform 4Ps analytics and insights into action
  
• Effectively manage commercial spend to achieve sales volume goals and trade spend goals, including administration, record keeping/reconciliation, tracking and follow-up
  
• Collaborate with CAMs and/or RGM/TFS on financial reconciliation monthly
  
• Responsible for timely and effective communication of customer/category and forecast information
  
• For customer presentations, develop/customize category plan-based selling stories regarding assortment, new items, pricing, promotions, display/merchandising tactics, analyses and plans
  
• Participate in the development of Customer Category Business Plan(s) with customer(s) and work with customer personnel to drive the execution of the customer category plan
  
• Improve selling capabilities and adding customer value through improved analytics and insights, and continuous improvement
  
• Ensure timely and professional participation in career development programs
  
• Drive one's own development through the adoption of capability tools
  
• Develop critical behaviors through robust PDP process
  
• Act as Peer Coach and provide training to analysts
  
• Actively ensure effective communication with Team Leader, NGT (Leaders, CAMs, Associates), NRS, Indirect Team Account Associate, and Cross-functional partners.
• Drive excellence in execution through continual interaction with Nestle Retail Sales team and Distributor Sales team, as applicable

 

 Requirements:

• University Degree (BA/BS) or equivalent experience and minimum 5 years of related work experience
• 1+ years of experience in a previous Account Management role, or similar experience
• Proficiency in Excel and PowerPoint
• Experience with syndi