Assistant Store Manager

Ana Luisa is a Brooklyn-based e-commerce jewelry brand with a simple, but clear-cut idea that high-quality jewelry shouldn't cost the planet. We believe that how we create our pieces matters just as much as why people wear them, and that luxury shouldn't be defined so narrowly and designed for so few. We design, craft and deliver exceptional everyday pieces for everyone, priced fairly and produced ethically to create a positive impact for both people and the planet.

About the job

Ana Luisa is looking for a results-driven and self-motivated Assistant Store Manager to join the retail team. The Assistant Store Manager will collaborate with the Store Manager across all facets of the business, encompassing customer service excellence, cultivating a positive and inclusive store atmosphere, and driving store profitability to attain the company's overarching goals and objectives. Their shared dedication and teamwork will be instrumental in ensuring the store's success and alignment with the company's mission.

The Assistant Store Manager will report to the Store Manager.

Location: Roosevelt Field 

What you’ll be responsible for

Team Leadership

• Collaborate closely with the Store Manager to facilitate the recruitment and onboarding process for incoming team members, ensuring a seamless transition into the brand
• Cultivate an inclusive team environment that fosters active engagement, collaborative teamwork, harmony, and heightened productivity
• Drive team growth and development by providing training, coaching, and ongoing feedback in essential areas such as product knowledge, selling techniques, and delivering exceptional customer experiences
• Exhibit a leadership presence on the sales floor, setting a standard for customer service excellence and ensuring that all team members exemplify the company’s values while maintaining a customer-centric approach
• Strategically implement the brand’s vision and objectives, effectively communicating all key performance indicators

(KPI) metrics, expectations, directives, and store initiatives to the team

• Partner with the Store Manager to optimize team performance through feedback, recognition, and support in addressing performance-related matters
• Coordinate and lead individual one-on-one meetings with Stylists to provide guidance, support, and a platform for open communication
• Efficiently coordinate team schedules to meet the needs of the business, ensuring optimal staffing levels for peak hours, store events, and marketing initiatives.

Sales Achievement

• Harness product knowledge to enhance the customer experience by recommending products that align with style and individual needs, effectively driving upsell opportunities
• Continuously assess store revenue goals and KPIs, devising strategic approaches to elevate sales performance
• Utilize company resources, incentives, and strategies to bolster the team’s efforts in achieving store-wide objectives
• Inspire and guide the team with a positive and motivational approach to achieve individual KPI results, surpass store sales targets, and foster a culture of exceptional performance and success

Customer Experience

• Effectively oversee clienteling with a proactive mindset, ensuring the delivery of high-touch, consistent customer service through the use of clienteling tools, resulting in brand loyalty and repeat customers
• Collaborate with the Store Manager and HQ Marketing Team to plan and execute store events that enhance brand visibility, drive traffic, and boost community engagement
• Champion the voice of the customer, actively collecting and relaying customer feedback to improve brand perception, product offerings, and service quality
• Act as the go-to resource for both staff and customers, readily addressing high-level inquiries and efficiently resolving any customer service opportunities to ensure their utmost satisfaction

Operational Excellence & Visual Merchandising

• Implement and uphold visual standards and guidelines, meticulously ensuring the accuracy of display pricing and promotions, while closely monitoring inventory performance metrics
• Lead routine inventory counts, maintaining inventory levels and data accuracy at the highest standard
• Deliver a seamless customer experience in an OMNI channel environment by accurately processing customer transactions, handling returns, exchanges, and warranties with efficiency
• Oversee and implement all front and back-of-house procedures in adherence to company policies and protocols
• Efficiently manage both incoming and outgoing inventory shipments with meticulous attention t