Director, Enterprise Systems

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

This job is responsible for the strategic planning, implementation, and maintenance of internal enterprise-wide systems that support the core functions and operations of PayPal. They align technology solutions with strategic objectives, streamlining business processes, and ensuring the seamless flow of information across various departments through the management and optimization of large-scale systems and platforms to enhance operational efficiency, data accessibility, and decision-making capabilities.

Job Description:

The Director establishes the overall business or technical strategy for enterprise systems, influencing executive-level decision-making through strategic insights. They lead the planning and execution for common platform solution engineering and Durable teams for CTO organization. This role will involve collaboration with cross-functional teams to streamline business processes. This role monitors the effectiveness of enterprise systems, ensuring they support PayPal's operations efficiently.
 

Essential Responsibilities:
Customer Relationship Management:

• Act as a trusted technical advisor to key customers.
• Build and maintain strong relationships with customer stakeholders.
• Ensure a smooth handoff from product, team to solution engineering for and durable teams requested by other CTO staff members.
   

Process Improvement and Innovation:

• Identify opportunities to improve Solutions Engineering processes and tools.
• Develop and maintain a library of reusable demos, presentations, and how to materials to enable solution engineering and durable teams.
• Provide feedback to product management on engineering needs and participate in Planning process.
• Enhance the durable team intake model.

Cross-Functional Collaboration:

• Collaborate with Product Management, Engineering, and Enterprise Planning, and PMO teams
• Communicate customer requirements and feedback to internal teams.
  Ensure alignment between technical, product management and customer success efforts.

Leadership and Team Management:

• Lead, mentor, and develop a high-performing team of Solutions Engineers.
• Foster a collaborative, results-oriented, and customer-centric team culture.
  Set team goals, KPIs, and performance standards.
• Conduct regular performance reviews and provide ongoing coaching and feedback.

• Develop operational and strategic objectives and plans for business processes using information technology