Analyst, Customer Success

*** This position will be posted for a minimum of 3 days and will remain open until filled or adjusted based on the volume of applicants. *** 

Further your career at Ball, a world leader in manufacturing sustainable aluminum packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!

Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.

Position Overview: 

 

As the Analyst, Customer Success,  you are a key member of the Customer Success Team, reporting to a Manager, Customer Success.  You will contribute to the success of Ball by assisting the Customer Success Manager,  by implementing a customer specific supply chain, executional planning, and order management functions into a streamlined approach specific to the Glendale, AZ plant operation and "Through-The-Wall (TTW)" operations.  

 

Your Key Areas of Responsibilities Include:  

 

• Work with Supply Chain / Plant / Commercial leadership to support, execute the Supply chain Operations engagement model that will better meet the needs of our internal partners and – most critically – our strategic external customers; will be responsible for working in a team environment where reporting lines may be intermixed but are all focused on one common goal.
• Effectively communicate cross-functionally to ensure that the customer’s strategic and executional plans are aligned within the central planning, plant supply chain operations teams and customer support functions. 
• Assist the Manager, Customer Success in executing and managing to key performance metrics and reporting that will effectively communicate Ball is aligned with what is important to our customer.
• Help ensure that the full supply chain supporting a specific customer, is working collaboratively with Commercial, Operations, IT - well as other internal stakeholders with an acute focus on the Glendale, AZ plant and operations teams- to meet the needs of the assigned customer(s).
• Host recurring executional and tactical meetings with customer leaders (including independent bottlers) to ensure that Ball operations & plans are synchronized with the customer’s daily / weekly requirements.  This will include in-depth demand planning and demand management skills.
• Help define problem areas and may lightly project manage where support is needed to see these through in a timely, effective manner.   
• Work with the Supply Chain Planning Manager(s) and the Strategic Supply Planning Manager to ensure that inventory plans are integrated such that that Customer Fulfillment is better able to optimize manufacturing efficiency, operational capacity, warehouse capacity and customer stocking strategies. 
• Partner with all Supply Chain Planning teams to ensure that executional strategies for production and inventory deployment are coordinated with the long term planning goals.
• Work within the Customer Fulfillment team to ensure that inventory planning is integrated into executional planning and reporting.

 

Required Education, Skills and Knowledge: 

 

• Bachelors degree in Supply Chain, Business, Manufacturing or other relevant discipline. 

• Minimum of 5 years of experience in a supply chain planning, order management , supply chain execution or analyst roles.

• Demonstrated skills in the following: 
  • Customer service  /Customer success 
  • Executional planning 
  • Strong analytical skills with the ability to delve into data and derive meaningful insights.
  • Utilizing ERP /MRP systems (such as: JDE, SAP, etc.)  
  • Proficiency with Microsoft Office Suite (Excel, Teams, Outlook, Word, PowerPoint, etc.). 

 

Preferred Experience and Skills: 

 

• Proficiency in Spanish or Ge