Customer Service Specialist

<h2><u><b>Responsibilities</b></u></h2> <p>- Answer customer incoming calls/chat/emails<br/>- Enters orders into ERP system <br/>- Review and resolve blocked orders<br/>- Upsell placing orders of danaaftermarket.com &amp; Teccom and use of our portals.<br/>- Past due customer communication<br/>- EDI process knowledge and resolve ASN issues <br/>- Coordinates shortage, overage, damage claims and returns<br/>- Works with sales, accounting and product management  to resolve debits, credits, and warranty related issues<br/>- Schedules and executes shipments in cooperation with logistics, customers and forwarders<br/>- Handles shipment tracking <br/>- Handles document requests and export documentation<br/>- Maintains master data<br/>- Executes dunning for account receivable<br/>- Assist with daily case volume as needed<br/>- Participates on occasional projects upon need; supports ASMs with price lists, statistics and travel planning<br/>- Drive for process improvement by working on cross functional teams<br/>- Performs all other duties as assigned</p><h2><u><b>Requirements</b></u></h2> <p>- Advanced English to start conversations and writing.<br/>- Minimum Education (Profession / Specialty): Bachelor's degree in Administration or similar<br/>- Required Experience (Years and Areas): Minimum of 3 years in customer service<br/>- At least one foreign language in plus: German, Spanish, Italian<br/>- Analysis and solution of problems and decision making<br/>- Conflict management and resolution<br/>- Experience with CRM Sales Force system and SAP as a plus.</p> <p> </p> <p><span><strong><span>What we can offer you</span></strong></span></p> <p>- High-tech, multinational working environment in a continuously growing company<br/>- Carrier development opportunities<br/>- Variety of work with continuous personnel development opportunity<br/>- Safe working environment<br/>- Competitive compensation package<br/>- Cafeteria system<br/>- Wide range of employee social benefit package and programs </p>