Sr Coordinator Sectors & Clients BD & Marketing - Technology

DLA Piper is, at its core, bold, exceptional, collaborative and supportive.  Our people are the backbone, heart and soul of our firm.  Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career.  Let’s see what we can achieve. Together.

Summary

The Sectors & Clients Sr Coordinator plays a vital role in managing and nurturing our important client relationships. Your primary focus will be to ensure seamless coordination and outstanding service delivery to our key clients, fostering long-term partnerships and driving business growth.

Location

This position can sit in our Raleigh, Atlanta, Austin, Baltimore, Boston, Chicago, Dallas, Houston, Miami, Minneapolis, New York, Northern Virginia, Philadelphia, Phoenix, Seattle, Short Hills, Washington DC, or Wilmington office and offers a hybrid work schedule.

Responsibilities

• Key Account Management: Understand client needs, goals, and objectives, and track client team pursuit activity and relationship development.

• Client Coordination: Maintain tools that are fundamental to our account management process including an account plan, relationship map and organization map for each client. Liaise with competitive intelligence team to proactively deliver client and competitive intel to the team.

• Client Engagement Systems: With guidance from key account and digital marketing team members, develop systems to automate and track client engagement with marketing campaigns and events.

• Project Management: Plan, organize, and oversee multiple client opportunities simultaneously, ensuring deadlines and milestones are met. Allocate appropriate resources and coordinate with various internal departments to achieve project objectives.

• Data Analysis and Reporting: Analyze client data, performance metrics, and feedback to generate insights and provide regular reports to key stakeholders. Identify trends, patterns, and areas for improvement to enhance service delivery and client satisfaction.

• Contract and Financial Management: Collaborate with the legal and finance teams to manage contract renewals, pricing negotiations, and billing/invoicing processes. Ensure accuracy and timely processing of financial transactions related to key accounts.

• Client Team Communication: Maintain an online client communication hub that houses key resources, documents and contacts shared by the team.

• Process Optimization: Continuously review and improve internal processes related to key account management, seeking opportunities for streamlining workflows, enhancing efficiency, and driving operational excellence.
   

Desired Skills    

Exceptional organizational skills, strong attention to detail, and the ability to effectively collaborate with internal teams and external stakeholders. Excellent communication and interpersonal skills, with the ability to build rapport and effectively communicate with clients and internal stakeholders at all levels. Strong organizational and time management abilities, capable of managing multiple tasks and priorities in a dynamic work environment. Analytical mindset, with the ability to gather and interpret data, generate actionable insights, and make informed decisions. Proficiency in using CRM systems, project management tools, and MS Office applications. Attention to detail and commitment to delivering high-quality work with a focus on customer satisfaction. Strong problem-solving skills and the ability to think strategically to anticipate client needs and proactively address challenges. Flexibility and adaptability to changing priorities and client requirements. Professionalism, integrity, and the ability to handle confidential information with discretion.

Minimum Education    

• Bachelor's Degree in Business administration, marketing, or related field.
   

 Certificates  

• Additional certifications in account management or project management are a plus.
   

Minimum Years of Experience  

• 3 years’ Proven experience in account management, client coordination, or a similar role, preferably within a law firm environment.

Essential Job Expectations

While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to:

• Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties.

• Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner.