Senior Account Manager, Brand and Creative

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position

Brand and Creative is Intuitive’s global brand strategy and creative group, and we play a pivotal role in bringing the Intuitive brand to life across marketing channels. We’re a multi-disciplinary team of experts in Strategy, Brand, Creative, Media Production, Web, and Creative Operations.

The Creative Operations function within Brand and Creative focuses on project and account management and optimizing processes, tools, and talent. We are an evolving function within a dynamic organization, and this role’s work will have a direct link to the group’s transformation toward its goals.

We are seeking an experienced and dynamic Senior Account Manager to join a new Account Management function within Creative Operations. The Account team will serve as a key link between the Brand and Creative team and Intuitive’s business units and regions. Deeply embedded in Intuitive’s businesses, customers, and goals, they’ll bring our team upstream in planning and strategy, help shape the approach and the work, and develop and align teams to briefs.

In this role you’ll have the opportunity to create partnerships that advance the Intuitive business and elevate our work, fusing deep subject matter expertise of our stakeholders’ business models, customers and goals with expertise in integrated marketing and creative.

You’ll get to proactively identify opportunities, advise and consult on marketing and creative solutions, and connect dots between B&C teams and channels. You’ll act as the voice and brain of the creative team in stakeholder conversations, and the voice and brain of the business within the B&C workflow, influencing up, across, and out.

As a member of the Operations team, you’ll also have the opportunity to actively participate in shaping and rolling out process initiatives and improvements.

Roles and Responsibilities:

• Immerse and embed in clients’ business, customers, and goals, informing a POV on creative and marketing strategy
• Develop project briefs and GTM plans with stakeholders and drive alignment to them throughout B&C’s project lifecycle
• Connect dots in execution, advise and guide toward omni-channel content
• Support stakeholders in thinking through targeting, building campaigns to drive to targeted channels and outputs
• Track and report on project and line of business status, updates, and priorities
• Identify opportunities for creative solutions
• Have a strategic and operational mindset, helping advise on stakeholder budgets and other business
• Drive and uplevel communications and presentation materials
• Influence across, up and out - navigating sensitive stakeholder relationships and creating visibility to B&C leadership
• Be knowledgeable about stakeholders’ business, key issues, competitive situation, industry trends, and the projects assigned to the B&C team as well as other communication partners

Qualifications

Required Skills and Experience 

• Experience in global brands, in-house, or agency roles within creative, marketing, or integrated communications teams, managing clients and integrated in-house or agency teams through content planning, creative concepting, and production
• Track record of progression as an Account Manager