Customer Account Specialist (Entry/Experienced Level Professional)

Customer Account Specialist (Entry/Experienced Level Professional)

Michelin is hiring!

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THE OPPORTUNITY
Michelin has immediate openings in Greenville, SC for multiple Customer Account Specialists who will be responsible for handling the end-to-end operational relationship with our valued customers and partners.  This includes forecasting, order and logistic execution, accounts receivable, and handling customer requests. 

Michelin’s purpose is to support everyone’s right to move freely to find their better way forward.  Respect for customers is at the heart of what we do to provide a quality of service that matches our reputation for delivering the highest quality products.  We need phenomenal candidates who can help us provide an excellent, meaningful customer experience.   If respect for people, collaboration, and trust are some values you live by you should consider joining us, the Worldwide leader in Tires!

This opportunity is at our North American Corporate Headquarters in Greenville, SC. Our 1400 employees take pride in supporting the diverse US and Canadian workforce and thinking globally while also acting locally to uplift and improve our local upstate communities. Our campus features a cafeteria, credit union, trademark store and health center. We are driven to be the employer of choice for people looking for a career with respect and purpose. 

WHAT YOU WILL DO

• Manage the short-term product forecast requirements and alert relevant partners of variations
• Monitor and steer order execution to plan any non-automated orders, ensure stock availability, and optimize order delivery to meet the customer requirements
• Handle order tracking, monitor delivery execution, and keep the customer advised
• Collect and facilitate all customer requests (physical, value, and quality)
• Leverage critical thinking to solve problems proactively and provide continuous improvement to our operations
• Partner with the customer and internal business partners to collect payment for orders and keep our accounts receivable healthy

WHAT YOU WILL BRING

• 4 years degree or equivalent experience
• Previous customer service, accounts receivable, supply chain, or logistics experience is a plus
• Excellent interpersonal skills (written, verbal, presentation) with a proven track record to build meaningful relationships with customers and partners with a servant leadership mentality
• Ability to discern varying customer and internal partner priorities to make quick, good decisions
• Effective problem-solving skills to analyze, find the root cause, and implement solutions to eliminate/reduce the risk of the problem happening again.
• Proven analytical skills to objectively examine data, recognize patterns, and make connections between seemingly unrelated ideas or concepts
• Willingness to work in a hybrid, in-office schedule

Inspire Motion for Life: Apply Today!

As the leading mobility company, we work with tires, around tires and beyond tires to enable Motion for Life. Dedicated to enhancing our clients’ mobility and sustainability, Michelin designs and distributes the most suitable tires, services and solutions for our customers’ needs. Michelin provides digital services, maps and guides to help enrich trips and travels and make them unique experiences. Bringing our expertise to new markets, we invest in high-technology materials, 3D printing and hydrogen, to serve a wide a variety of industries—from aerospace to biotech. Headquartered in Greenville, South Carolina, Michelin North America has approximately 23,000 employees and operates 34 production facilities in the United States and Canada.

MICHELIN® tires have been ranked the #1 Tire Brand across major categories and segments by industry experts and consumers alike. For nearly three decades we’ve been recognized for our achievements in Customer Satisfaction, Performance, Durability, Technology and Innovation.

Michelin cares for the personal and professional development of its employees. We support career advancement through various options, which include: skill and career development, training, career exploration and work with cross-functional teams. We offer the possibility of a varied and fulfilling career path in an environment where unique contributions are valued.

Michelin offers 10 Business Resource Groups (BRGs) which are all-inclusive groups created and led by employees who have shared life experiences across various diversity dimensions. Each group supports business strategies and initiatives along with meeting the needs of members