Manager, IT Clinical Systems

Description

We are seeking a proactive and knowledgeable IT Clinical Systems Manager to oversee the planning, implementation, and support of clinical applications and systems across our healthcare organization. This role will serve as a critical liaison between clinical operations, IT, and third-party vendors to ensure our technology supports efficient, compliant, and high-quality patient care.

The ideal candidate has hands-on experience with EHR/EMR systems, strong project management skills, and a deep understanding of clinical workflows and healthcare regulatory requirements.

Key Responsibilities

Oversee the daily operations, maintenance, and optimization of all clinical applications, including EHR/EMR, practice management, scheduling, e-prescribing, and patient portals.
 

• Serve as the primary point of contact for clinical software vendors; manage vendor relationships, SLAs, and product roadmaps.
   
• Coordinate system upgrades, new module rollouts, and integrations with third-party systems (e.g., labs, imaging, billing).
   
• Partner with clinical leadership, providers, and end users to gather requirements, troubleshoot issues, and ensure systems meet clinical and operational needs.
   
• Translate clinical workflows into system configurations or enhancements that improve usability and efficiency.
• Lead or support onboarding, training, and ongoing education efforts for clinical system users.
   
• Develop and maintain documentation, user guides, and FAQs for clinical applications.
   
• Monitor support ticket trends and implement process or system changes to reduce recurring issues.
   
• Lead clinical system implementation and enhancement projects from planning through go-live, ensuring milestones, timelines, and budgets are met.
   
• Work cross-functionally with IT, Compliance, and Operations teams to support organizational initiatives.
  Ensure systems and workflows align with HIPAA and other regulatory standards.
   
• Collaborate with the Information Security team to enforce data security and access controls within clinical systems.
   

Requirements

• 5+ years of experience managing clinical applications, preferably in ambulatory, multisite, or specialty care settings.
   
• Strong knowledge of EHR/EMR systems (e.g., Epic, eClinicalWorks, Athenahealth, NextGen, etc.).
   
• Familiarity with healthcare operations, clinical documentation, and regulatory requirements (HIPAA, HITECH, etc.).
   
• Excellent communication, organizational, and stakeholder management skills.
   
• Proven ability to lead projects and work collaboratively across departments.