Customer Service Representative

If you are a CUSTOMER SERVICE professional looking for an opportunity to grow, Copeland has an exciting opportunity for you! Based in our LEBANON, MO location, you will provide customer service in a fast-paced environment, process orders for customers including order entry, expediting, model and part number review, updating orders to comply with customer changes, maintaining delivery performance on orders, and providing communication to the customer and sales force for all order and shipment information.

As a Customer Service Representative, you will:

• Manage and resolve customer issues
• Manage orders and shipping activities between manufacturing plants as well as from a manufacturing plant/distribution center to the customer
• Manage demand management actions as needed to meet monthly plan including order activities between manufacturing plants, sales team, and external customers
• Work with the materials group, other Copeland location customer service teams, warehouse personnel, trade compliance, and sales team to meet critical customer needs
• Ensure accuracy of orders and shipment information in the Oracle systems
• Monitor shipments to meet monthly demand targets and customer on-time delivery

WHO YOU ARE:
You establish and maintain effective customer relationships. You provide timely and helpful information to individuals across the organization. You persist in accomplishing objectives despite obstacles and setbacks. You build strong formal and informal networks. You pick up on situational cues and adjust in the moment.

Schedule: We offer a work-life balance to our employees, general working hours for this position are: 8:00 am – 5:00 pm Monday through Friday. Overtime is paid for hours worked above the normal 40 per week. 

REQUIRED EDUCATION, EXPERIENCE & SKILLS:

• Associate's Degree or 60 hours college credit with 4+ years experience in relevant field, or an equivalent combination of education and experience will be considered
• Strong communication skills
• Strong computer skills –  Microsoft Office including email, Excel and Word
• Strong problem-solving and teamwork skills
• Must be able to interface with all levels of management both internal and with external customers
• Ability to travel up to 5% of the time
• Legal Authorization to work in the United States – Sponsorship will not be provided for this role.

PREFERRED EDUCATION, EXPERIENCE & SKILLS:

• Oracle Experience 
• Customer service experience in a manufacturing environment 

Benefits

Copeland places a high value on ensuring that employees have a good work-life balance. We provide access to a competitive benefits package, including the following: medical insurance, dental and vision coverage, 401k participation with a competitive immediate match, tuition reimbursement, parental leave, and an online wellness rewards program. Vacation and holiday pay available.

Why Work in the Lebanon, MO Area

Our facility in Lebanon, MO is located on Interstate 44 and Historic Route 66 in the scenic Ozarks of South-Central Missouri. We enjoy a small-town community with a Lebanon population of 14,628 and Laclede County population of 36,069. Our area is known for Bennett Spring State Park, lakes, rivers, hunting, and fishing.  Lebanon is home to several boat manufacturers and two stock-car racing tracks. Lebanon is also centrally located, just 1 hour from the City of Springfield and 2.5 hours from St. Louis.  Why not work and play where you can make your vacation home your “Home”? We are only 35 minutes from the World-Famous Lake of the Ozarks. For the outdoor enthusiasts, we have Bennett Spring, MO which is an unincorporated community. Home of the Bennett Spring State Park which has the third or fourth largest natural spring in the State with an average daily flow of about 100-million gallons. Bennett Spring is home of Missouri’s largest trout park featuring fishing, camping, hiking, dining and lodging.  We also have the Niangua River which is host to numerous campgrounds, canoes, rafts and kayaks, and is a premier water attraction for outdoor enthusiasts.

About our Location

Our plant in Lebanon, MO is Copeland’s flagship operation for scroll compressor assembly and a machining powerhouse for main bearing housings and scroll elements.  With over 70 million scroll compressors produced in the past 30 years.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to co