-Holtec Security International - Junior System Administrator

HSI Junior System Administrator 

Description:
HSI is excited about our continued growth and are seeking a Junior System Administrator to manage our server infrastructure. The successful candidate will have working knowledge of Microsoft Windows environments, Active Directory, DNS, DHCP, TCP-IP, PC hardware, user and group management, remote access and general network/information security. Candidates must also possess excellent interpersonal, verbal and written communication skills, documentation skills, and perform with minimal supervision.

Tasks and responsibilities include:

• Troubleshoot and resolve complex hardware & software issues in a timely manner
• Record all client inquiries in ticketing system; from initial call to incident resolution
• Perform on-site troubleshooting of hardware, network, & software
• Serve as point of escalation for helpdesk staff
• Perform new software/hardware installations, configurations, and upgrades
• Build and deploy workstation images using RMM software
• Configure, maintain, & create workstation backups using backup tools
• Install, Configure, & Support MS Office Products
• Install and configure Broadband Internet modems, internal LAN Routers, Switches, NAS devices & WIFI
• Perform audits of systems and hardware
• Maintains the integrity and security of servers and systems
• Configure and troubleshoot issues on Microsoft Surface devices
• Diagnose and resolve issues with Google Apps for EDU
• Use RMM software to diagnose issues and perform automation tasks
• Assist customers in gaining access to various systems and servers
• Ability to understand & articulate root cause on client issues
• Work closely with the team to resolve or properly close aging tickets
• Manage individual queue of tickets and respond, document, and close in a timely manner.
• Ensure the highest level of customer satisfaction

Qualifications:

• Excellent analytical abilities, project and time management skills, with ability to work on multiple projects simultaneously
• Windows Server Operating Systems (2012 to 2019)
• Active Directory management
• Group Policy Management
• Incident management and troubleshooting skills
• Windows file shares and security administration
• Windows 7 and 10 Desktop Operating Systems
• Provides advice and training to end-users