Senior Storage & Virtualization Engineer

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe.  From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses.  More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. 

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world. 

The Opportunity: 

The Senior Storage & Virtualization Engineer is responsible for being the technical lead and escalation point for implementing and maintaining all aspects of our client’s Storage & Virtualization technology.  In this role, you will support incidents, troubleshoot replication issues, SAN and Virtualization hardware/software installations/upgrades and data migration. 

The Senior SVST Engineer interfaces with high profile financial industry clients daily thus requiring the highest level of presentation, communication and professionalism.  In addition, the Senior Storage and Virtualization Engineer multitasks in a fast-paced environment and is exceedingly capable at learning and implementing new technologies quickly and efficiently. 

In this hybrid role, you will have the enriching opportunity to collaborate with your ECI teammates 2-3 days per week in an ECI office.

What you will do:

• Implementation:
  • Deploys/upgrades storage and virtualization solutions (production and disaster recovery) for new and existing Clients
  • Deploys/updates automation systems/scripts for storage and virtualization workflows
• Maintenance:
  • Monitors the performance, storage and utilization of storage and virtualization, and recommends enhancements based on findings
  • Meets with clients and service team to review findings and recommendations, and coordinates and schedules remediation work
  • Maintains client’s production and disaster recovery environment which includes; testing and turn up
  • Contributes to knowledge base of support issues and resolutions
• Troubleshooting:
  • Supports recovery of clients’ environment in the event of system failure or disaster
  • Investigates performance issues and bottlenecks of client’s storage and virtualization infrastructure
  • Provides Tier 2 escalation of Client’s Support Team to diagnose and resolve issues in client’s environments, coordinating with internal resources and vendors
• Engages in self-directed continuous improvement and learning of Storage and Virtualization products:
  • Investigates and follows both industry and ECI best practices and updates ECI standards
  • Documents standards on the ECI sharepoint or SNOW KBs.
  • Participates in scheduled Support and Product Team meetings

Who you are:

• BA/BS degree in computer science, business or equivalent combination of education and experience in a related field
• Advanced knowledge of and comprehensive experience in deploying and managing:
  • NetApp ONTAP 7-mode/CDOT
  • EMC VNX/XtremIO
  • Other Enterprise Storage Solutions
  • VMware vSphere 6.5/6.7/7.0/8.0
  • Dell PowerEdge and HP Proliant Servers
  • Data Backup and Recovery with Symantec Backup Exec or similar Enterprise Software
• Thorough understanding of networking and distributed computing concepts, TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls, server virtualization, client/server applications, disaster recovery and business continuity
• Experience implementing and supporting Cisco based Ethernet networks (Enterprise level) with Cisco Catalyst and Nexus switches
• Thorough understanding of Microsoft Exchange and Microsoft SQL server
• Financial Industry Experience including familiarity with market vendor applications
• Experience with Linux or Solaris
• Must have scripting knowledge with PowerShell.

      Product Specific:

• Must have a thorough understanding of NetApp products and architectures including ONTAP, SnapCentre, SnapMirror, and OnCmd
• Must have a thorough understanding of VMware products and architectures including Vsphere, and ESXi
• Must have a thorough understanding of Nimble and EMC storage
• In-depth knowledge of general storage technologies: iSCSI, FC, FCoE, CIFS/SMB, NFS
• Prior experience or familiarity with alternative storage and virtualization products is desirable
• Prior experience with *NIX operat