Manager Distribution Operations

WE ARE A PRODUCT COMPANY.

WE ARE A PROCESS COMPANY.

ABOVE ALL, WE ARE A PEOPLE COMPANY.

The history of the Acushnet Company is tightly woven into the fabric of golf. From the start, we’ve been committed to enriching the experience of dedicated golfers through superior product performance, technological innovation, unmatched quality, and exceptional service. We are more than a collection of leading golf brands and products. We are a team united in our passion for the game. We are bridge builders who embrace our responsibility to leave our brands, businesses, communities, and the game of golf in a better position than when we started.

Together we live by the credo, “Autograph your work with excellence.” We earn our position as unrivaled leaders in every category in which we compete, striving for excellence in all that we do – from the performance and consistency of our products to our engagement with golfers and trade partners, to our commitment to creating a workplace built on diversity, inclusion, belonging and respect.

Summary: The Manager Distribution will provide leadership to team leads and associates in multiple departments involved in receiving, replenishment, picking, packing, shipping, inventory control, and returns operations. Ensure continuous performance improvement as measured by key business metrics (on time shipping, order accuracy, inventory accuracy, production efficiency, cost per unit/line shipped) while promoting and insuring teamwork and safety. Execute performance improvement projects involving process, equipment, system, and facility modifications necessary to support continuous improvement program. Coach and develop subordinate team lead, lead associates and support staff. Plan monthly labor requirements and execute staffing plans necessary to hit monthly volume targets while staying within budget for labor/overtime/temps. Coordinate distribution activities with other departments and vendors.

Responsibilities:

• Provide leadership to shift team leads and area coordinators. 
• Set performance goals, measure actual performance, provide regular, periodic feedback, and hold subordinates accountable for performance. 
• Coach/train subordinate leaders on new/revised processes/systems and ensure performance standards are set and obtained after training period is complete.
• Manage daily facility workload. 
• Conduct daily status meetings with subordinate leaders to review workload and apportion resources as necessary to hit shipping/customer service targets. 
• Provide leadership in prioritizing completing work requirements and assist in resolving any obstacles to production targets with other departments or service vendors.
• Ensure work priorities are communicated between shifts/departments.
• Lead the facility safety program. 
• Plan and execute monthly safety team meetings. 
• Facilitate monthly facility walk-through inspections. 
• Document and follow up on all open action items generated by the safety committee. 
• Coordinate all required safety training for associates by providing direction to department team leads and following up to ensure compliance with training plan. 
• Investigate and recommend improvements to work processes and equipment that will continue to reduce injury risk. 
• Ensure all required safety documentation are kept up to date and in compliance with the company safety program.
• Communicate corporate/facility policies to the workforce and provide associates with regular updates on performance. 
• Coordinate and execute a monthly communication meeting providing updates on company performance, facility safety, and other key performance metrics. 
• Insure associate questions are captured and provide timely responses to any questions raised. 
• Provide regular weekly updates to associates on upcoming events and planned periods of overtime work.
• Provide leadership to support associates, ensuring all aspects of international shipping and domestic freight requirements are met. 
• Provide guidance on operational efficiencies that could be gained through process improvement working with the internal customer group.
• Oversee outbound order processing activities for Titleist balls, FootJoy apparel, and Links & Kings products. 
• Establish, monitor, and improve customer service standards for replenishment, picking, packing, and shipping of customer orders. 
• Ensure all shipment activities meet/exceed standards for accuracy and timeliness. 
• Seek and implement continuous improvement opportunities for order processing.
• Manage department exp