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Patient Service Representative (PSR), Urgent Care
Advocate Aurora HealthNew Berlin, United Statesfull_timeVerifiedPosted 21 May 2026
💰 $58,000/yr($38,000/yr – $58,000/yr)
About the role
Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
Clinic is open Monday-Friday from 645am-730pm. Saturday and Sunday from 745am-415pm.
Schedule consists of 2, 12 hour shifts and 2, 8 hour shifts. Weekend rotation consisting of every 3rd weekend, holiday rotation included.
Pay Range
$19.80 - $29.70Major Responsibilities:- Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages.
- Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
- Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
- Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
- Ensures insurance and patient informatio
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