CLINIC MANAGER – Graduate Advanced Dental Education, Periodontics

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Posted Job Title

CLINIC MANAGER – Graduate Advanced Dental Education, Periodontics

Job Profile Title

Manager B, Healthcare

Job Description Summary

The Clinic Manager for the Post-Graduate Periodontics Clinic will lead the clinic in a collaborative service-oriented environment in partnership with Clinic/Program Directors, Department Chair, and diverse Penn Dental Medicine stakeholders. This will entail management of clinic efficiency, productivity and patient satisfaction/engagement with a key focus on effective chair-side assistance, oversight of positive patient experiences, and efficient chair utilization. The individual should have effective conflict resolution skills, service-oriented behaviors, the ability to work in a cooperative manner with individuals within and outside the department to improve patient care, as well the capability to participate in quality assurance assessment for our patients, residents, students, faculty, and staff.

Develop, in conjunction with the Department Chair and Clinic/Program Directors, the standard operating plan manual (SOP) for the clinic in accordance with mandates, policies and guidelines to ensure the alignment of the practice with Penn Dental Medicine's strategic objectives. Metrics for success in the position will be based on alignments of financial performance, patient/student/customer satisfaction, clinic staff/provider productivity.

Job Description

MANAGEMENT & COMPLIANCE – 50%

Leads the overall operational management of the clinic including but not limited to patient registration/scheduling, clinical supplies, and inventory and that equipment is functioning as expected. Responsibilities include:

• Demonstrates a commitment to PDM's core values. Ensures that the practice policies, procedures & processes comply with PDM protocols, state & federal law, regulations & accreditation guidelines. Consistently model University leadership behaviors.

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