Tax Learning Program Leader (Manager)

Job Description:

The Learning & Effectiveness (LE) Tax Learning Program Leader (LPL) reports to the Business Learning Leader and is responsible for overseeing a portfolio of Tax learning projects and programs, leading end to end from initial consultation and analysis through design, delivery, execution, evaluation and reporting. The LPL ensures that all programs are strategically aligned, on time, to quality standards and that the program itself continues to meet the goals and objectives outlined in the program charter. They are also responsible for ensuring that the program aligns to CLE strategy and firm strategy, optimizing business impact. The Tax LPL leads a matrix team of learning professionals that may encompass project managers, instructional designers, learning implementation staff, as well as consultation with one or more L&E Leaders. 

The ideal candidate will be:

• A business-minded learning/project management professional with multiple years of increased responsibility in program leader roles and a demonstrated ability to thrive in a culture that is collaborative, service-oriented, and consultative 

• Highly action-oriented, with a leadership style characterized by strong influencing skills; someone who is a change agent who can build collaborative relationships across a matrixed organization

• A program or portfolio management professional who delivers services with a pragmatic approach to business partnership and operations ensuring delivery of projects and programs on-time and on-budget (prior experience as learning practitioner required)

• An effective coach and mentor with engaging and approachable personality 

• Significant history of working successfully with all levels of staff, from front-line through senior executive

• A proven expert in prioritization, delegation and negotiation with demonstrated ability to be effective in supporting multiple stakeholders working in various locations across different business units

• Confident with history of exhibiting strong personal initiative as someone who is willing to roll up their sleeves and do whatever it takes to get the job done in a timely and consistent manner

• Strategically focused with proven ability to deliver timely, consistent results

• Metric-focused with ability and history of using analytics to solve problems and develop business solutions

The Ideal Candidate Will Possess:

• Bachelor's degree and a minimum of seven years of proven success in progressive program management roles, ideally in a matrixed environment within the professional services industry

• Knowledge of how professional service firms and their various business segments work, how they make a profit and what makes them successful

• Experience managing learning programs and with current adult learning theory, advanced learning methodologies, frameworks, technologies and the use of social media to produce behavior change and performance results

• Project Management Institute Certification a plus (one of these or equivalent a plus):

  • Project Management Professional (PMP)

    • Program Management Professional (PgMP)

• Ability to run meetings (status, design, info-gathering, close-out) and manage a portfolio of projects in one or more client business segments

• A reputation for discretion, integrity, judgment, responsiveness, strong attention to detail and common sense

• Demonstrated success in terms of product quality, completion on time and on budget, compliance and degree of customer satisfaction

• Strong verbal, written communication & presentation skills

• Solid PC skills with expert proficiency in MS Office 365

• Solid Smartsheet skills preferred

• Ability to travel on occasion 

   

   

Core Responsibilities:

• Creation, ownership, execution, and implementation of complex project plans to achieve and deliver effective learning/performance solutions

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