Senior Product Manager, Tax

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD,  Scottsdale, AZ,  Troy, MI,  Franklin, TN,  Dallas, TX

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all.  We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success.  We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve. 

About the Role:

We’re looking for an experienced Senior Product Manager with a focus on tax to lead innovative initiatives that will advance our tax capabilities. In this role, you’ll drive improvements across the seasonal tax cycle, by enhancing operational efficiency, ensuring compliance, and delivering customer-centric solutions. You will also focus on delivering a best-in-class experience for our various tax partners. Your expertise will bridge market insights with practical product management skills to shape impactful tax products and experiences

What You Will Do:

• Support Strategic Tax Outcomes: You’ll use tax industry and market knowledge to support defined strategic outcomes. You’ll also leverage that experience to help inform and drive strategies impacting the experiences of tax partners and service providers in furtherance of broader enterprise goals.
• Discovery and Requirements Management: Collaborate with internal and external stakeholders to draft business cases and functional requirements for new features, guiding program management efforts for successful delivery, navigating trade-offs, earning cross-functional trust, and partnering across the organization for seamless support and visibility
• Drive Product Outcomes: Lead KPI growth by taking ownership of the product roadmap, overseeing execution, and managing performance for tax products.
• Executive Communication: Present vision, progress, and dependencies to executive stakeholders, contributing to broader team and organizational planning efforts.
• Market Research & Analysis: Lead market research and trend analysis, including competitive insights and customer behavior data, to inform product roadmap decisions
• Drive Team Efficiency: Implement processes to improve team alignment, efficiency, and scalability
• Client-Centric Product Enhancements: Identify and translate client needs into actionable product enhancements, maintaining clear cross-functional communication
• Product Strategy Alignment: Assess and anticipate impacts of product strategy on customer engagement, supporting a tailored approach to each interaction
• Product Documentation: Produce detailed, high-quality product specifications, documentation, and walkthroughs to ensure teams have a clear understanding of product features and workflows
• Engineering Collaboration: Work closely with Engineering and Architecture to define release scope and timelines based on business priorities and constraints
• Reporting & Decision Support: Regularly report on progress towards goals and milestones, supporting leadership in data-driven decision-making

What You Will Need:

• Product Management Expertise: 5+ years in product management, with hands-on experience in shaping and driving product strategy, roadmap ownership, and customer-focused decision-making including experience with tax products for Electronic Return Originators and tax software platforms with a strong understanding of markets and tax partner and service provider ecosystems
• Tax Insight: Direct experience in tax, with a strong understanding of industry-specific needs and challenges
• Sr. PM approach and mindset: You’re able to break down complex initiatives into actionable outcomes and drive work independently. In addition to identifying issues and risks in developing strategy and tactical execution, you are solution oriented and action towards bias in proactively mitigating and solving identified issues
• Product, people and process discovery: Proven ability to engage stakeholders in granular discovery sessions uncovering and defining detailed processes and procedures across people and systems. Ability to dissect discovery outcomes to identify actionable outcomes supporting strategic revenue and operational ne