Order Processing & Customer Support Coordinator (ZR_24918_JOB)
BruntWorkAbout the role
This is a remote position.
Order Processing & Customer Support CoordinatorSchedule: Monday to Friday, 9:00 AM – 1:00 PM Sydney (20 hours per week)
Reports to: Wholesale Sales Manager
Overview:
We are looking for a reliable and detail-oriented Order Processing & Customer Support Coordinator to join our team and support wholesale sales operations. This role is essential in delivering a smooth and professional customer experience by ensuring timely and accurate order entry and providing responsive support via email and chat.
Please note: This is a non-voice role. All communication is handled through email and chat only—there are no phone calls or outbound calling involved.
Key Responsibilities:
Accurately enter and process sales orders into the ERP system (ERPLY)
Respond to customer inquiries via email and chat in a timely and professional manner
Perform data entry tasks, keeping customer and order records up to date and error-free
Coordinate with internal departments (sales, warehouse, logistics) to verify order details and delivery timelines
Resolve discrepancies or order issues with urgency and attention to detail
Maintain consistent service quality and uphold customer satisfaction standards across all support interactions
Working with ERPLY:
The position involves regular use of ERPLY, an ERP system for managing inventory and orders. Prior experience with ERPLY is not required, but familiarity with ERP systems and strong experience in uploading data and managing order entries is essential. Candidates with prior ERPLY experience will be considered a plus.
Requirements
Proven experience in order entry or processing roles with a high degree of accuracy
Excellent written communication skills for managing email and chat support
Strong organizational skills and ability to manage time effectively
High attention to detail and a commitment to accuracy
Ability to work independently, prioritize tasks, and handle a fast-paced remote work environment
A customer-focused approach and proactive attitude toward solving problems
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
ZR_24918_JOB
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