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Financial Aid Specialist
Ferris State UniversityBig Rapids, United Statesfull_timeVerifiedPosted 29 Aug 2025
💰 $45,140/yr
About the role
Position Title:
Financial Aid Specialist
Location:
Big Rapids (Main Campus)
Department:
The requirements listed are representative of the knowledge, skill, and/or ability required. Any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities may be considered. Equivalency for education is two years of full-time related work experience equals one year of education. Required Work Experience: Four years of office experience. Experience in customer service and familiarity with state or federal regulations. Required Licenses and Certifications: Physical Demands:
2. Answer the phones and be the first line of communication within the Financial Aid Office.
3. Coordinate the implementation and daily operations of assigned programs and external data systems.
4. Investigate, develop, recommend, implement, and/or revise University procedures relating to specific area(s).
5. Function as the ‘lead worker’ and train staff in various high-level duties.
6. Function as department liaison to work with other University employees and/or outside agencies relating to assigned area of specialty.
7. Independently analyze special requests and considerations and make determination and give authorization.
8. Research regulations and help identify best practices and procedures.
9. Coordinate workflow and operations as assigned.
10. Routinely handle confidential information. Assist coworkers, customers, etc with sensitive issues or decisions.
11. Authorize approvals, exceptions, etc. within assigned scope of responsibilities.
12. Be cross trained in other specialized areas within the office.
13. Cultivates an environment of belonging that values, respects, supports, and celebrates individual similarities and differences, allowing students, faculty and staff to thrive authentically.
14. Support, promote, and develop University student enrollment and retention initiatives.
15. Perform any other duties assigned within the position classification area. Marginal Duties/Responsibilities: Skills and Abilities: 1. Plan, organize and make sound judgments and decisions. Utilize the rules of proper grammar, correct spelling and punctuation, and proper arrangement of information.
2. Perform mathematical functions and advanced accounting with accuracy and attention to detail.
3. Communicate effectively with a diverse customer population.
4. Use computer software and systems.
5. Operate a variety of office machines and equipment.
6. Meet deadlines, demonstrate excellent organization and analytical skills.
7. Understand and maintain current knowledge of special terminology and regulations.
8. Ability to interview, hire, direct, and train student employees.
9. Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds. Required Documents:<
61300 - Financial Aid
Advertised Salary: $22.57 Hourly rate pursuant to the FSU and CTA/MEA-NEA Agreement Benefits:Please see the following link for a list of benefits offered with this position.
Clerical Tech Association (CTA)
FLSA: Non-Exempt Temporary/Continuing: Continuing Part-Time/Full-Time: Full-Time Union Group: Clerical-Technical Association (MEA-NEA) Term of Position: 12 Month At Will/Just Cause: Just Cause Summary of Position: Work independently and under minimal supervision to implement and coordinate the operations of various Financial Aid specialized area(s). Communicate and perform duties in a manner that provide excellent service and is responsive to customer needs. Function as a ‘lead worker’ to assist and answer questions for lower-level employees. Position Type: Staff Required Education: Satisfactory completion of two years college or equivalent.The requirements listed are representative of the knowledge, skill, and/or ability required. Any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities may be considered. Equivalency for education is two years of full-time related work experience equals one year of education. Required Work Experience: Four years of office experience. Experience in customer service and familiarity with state or federal regulations. Required Licenses and Certifications: Physical Demands:
- Office Environment
- Bending
- Carrying
- Reaching
- Sitting
- Repetitive movement
2. Answer the phones and be the first line of communication within the Financial Aid Office.
3. Coordinate the implementation and daily operations of assigned programs and external data systems.
4. Investigate, develop, recommend, implement, and/or revise University procedures relating to specific area(s).
5. Function as the ‘lead worker’ and train staff in various high-level duties.
6. Function as department liaison to work with other University employees and/or outside agencies relating to assigned area of specialty.
7. Independently analyze special requests and considerations and make determination and give authorization.
8. Research regulations and help identify best practices and procedures.
9. Coordinate workflow and operations as assigned.
10. Routinely handle confidential information. Assist coworkers, customers, etc with sensitive issues or decisions.
11. Authorize approvals, exceptions, etc. within assigned scope of responsibilities.
12. Be cross trained in other specialized areas within the office.
13. Cultivates an environment of belonging that values, respects, supports, and celebrates individual similarities and differences, allowing students, faculty and staff to thrive authentically.
14. Support, promote, and develop University student enrollment and retention initiatives.
15. Perform any other duties assigned within the position classification area. Marginal Duties/Responsibilities: Skills and Abilities: 1. Plan, organize and make sound judgments and decisions. Utilize the rules of proper grammar, correct spelling and punctuation, and proper arrangement of information.
2. Perform mathematical functions and advanced accounting with accuracy and attention to detail.
3. Communicate effectively with a diverse customer population.
4. Use computer software and systems.
5. Operate a variety of office machines and equipment.
6. Meet deadlines, demonstrate excellent organization and analytical skills.
7. Understand and maintain current knowledge of special terminology and regulations.
8. Ability to interview, hire, direct, and train student employees.
9. Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds. Required Documents:<
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