Technical Solutions Consultant

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

The Technical Solutions Consultant (TSC) plays a critical role in implementing and sustaining
digital solutions across hospital systems. Acting as a trusted advisor, the TSC leads the
technical implementation of Intuitive’s digital solutions across regional Integrated Delivery
Networks (IDNs) and hospitals from pre-sales readiness through successful activation and long-
term sustainability.
This role requires a high degree of technical aptitude, stakeholder engagement, and execution
discipline to drive digital activation excellence. Ideal candidates bring a strategic, relational
approach to digital transformation, excel at communicating across diverse audiences, and thrive
in environments that require continuous learning and adaptation.
Essential Job Duties

• Focus / Ownership

Strategic Account Engagement: Partner directly with Area Sales Directors/Managers and Digital
Sales Reps to identify, engage, and establish trusted long-term relationships with regional IDNs
and hospital-level IT and digital stakeholders to advance implementation of new and upgrades
to existing digital solutions. Support pre-sales strategy by bringing technical clarity that
accelerates trust and approval.
Navigate the Hospital Technology Adoption Journey: Own the process of engaging with
customer technical review boards, data and AI governance, and networking teams. Deliver
compelling technical presentations—including digital vision, data use, and network topology
diagrams —to accelerate approval and prioritization.
Post-Go-Live Digital Relationship Management: Support post-go-live digital solution adoption
through intervention to protect customer confidence and long-term successful utilization of
digital solutions.

• Reality

Enable Downstream Success: Prepare Field Service teams and partner functions for first-time
success through accurate documentation in business systems, validated configurations, and
complete, timely communication. Take extreme ownership from planning through adoption,
ensuring solutions go live smoothly and deliver sustained value.

• Leadership

Shape Digital Product Feedback: Develop and maintain a deep technical understanding of
Intuitive’s digital portfolio and proactively synthesize and relay field learnings and customer
feedback to Product and Engineering partners to influence roadmap direction, remove systemic
barriers, and accelerate value realization across accounts.

• Continuous Improvement / Creativity

Continuously Grow Technical and Strategic Capability: Identify personal skill gaps, self-
development, and take ownership of pursuing ongoing learning in relevant technologies, project
leadership, and stakeholder management. Contribute to team-wide growth by sharing best
practices and elevating performance through example.
 

Qualifications

Required Skills and Experience
 6+ years of experience in medical technology implementation, IT consulting, or digital
transformation within healthcare
 Deep understanding of cloud-