Sr. Client Services Manager

At Teads, we value the experiences that our clients have with our brand at every step.  We believe that:

• Everyone at Teads plays a role in making this experience efficient, strategic and most importantly, beneficial for our clients.
• The sum of all interactions that a client has with the Teads brand impacts their overall experience and that no detail is too small to perfect.
• By being proactive and intuitive, we can leave our clients feeling energized.

About the Role

Teads is looking for a highly motivated, driven, and tactical Senior Customer Experience Manager who will be tasked with both pre-sale strategy and post-sale activation. You will work closely with our Sales team and will be an integral part to their success. You will have a portfolio of anywhere from 15-30 strategic client initiatives (varies based on clients). 

Responsibilities

• Providing RFP (Request for Proposals) strategy to execute and ensuring storytelling is consistent across all departments, including creation of client presentations, media plans, and forecasting.
• Ensuring new products are introduced strategically and in line with commercial/operational guidelines.
• Leading kick off calls for upcoming campaign launches with client/agency stakeholders.
• Assist in onboarding of customers to our self-service buying platform.
• Work closely with Sales on pre-sale client needs & communication. 
• Be the lead point of contact for all client communication post-sale.
• Lead preparation for campaign activation through clear and concise communication efforts with the client.
• Oversee post-sale process, including but not limited to: campaign set-up, pacing and delivery, incremental revenue generation and post campaign analysis.
• Effectively work with our Associate CX team for screenshots, tagging needs, reporting requests, avails pulls, site list requests & other tasks.
• Analyze performance data to highlight key trends.
• Plan and execute multiple incremental revenue prospecting plans each quarter in collaboration with Sales.
• Help internal staff development through consistent and thorough knowledge-sharing exercises.

Qualifications

• A minimum of 5 years of relevant work experience at a digital media agency, publisher, SSP, DSP or AdTech company.
• Vast digital media industry knowledge and vested passion in understanding how trends impact day-to-day work, such as, but not limited to:
  • Programmatic Advertising 
  • Performance Advertising (direct response)
  • Header Bidding
  • Open RTB Protocol
• Has a proven track record of exceptional time management – effectively plans long-term and big picture projects, while maintaining day-to-day effectiveness. 
• Continually promotes and achieves high standards of quality at work, applies attention to detail to execution and constantly looks for problems to solve and ways to improve.
• Has a track-record of meeting (or surpassing) ambitious goals in a fast-paced, competitive environment over a sustained period of time.
• Demonstrates comfort engaging with highly strategic clients, is an avid problem solver, proactive and a creative thinker.
• Is adept at navigating the intricacies of tactical systems and processes (e.g., third party ad servers, verification vendor platforms, DSPs, Salesforce, etc.)
• Cultivates and maintains strong, productive relationships with a range of internal and external stakeholders.
• Possesses exceptional written and verbal communication skills.
• Takes a collaborative approach to their work; understands the limitations of their own perspective and works hard to understand the interests/perspectives of others.
• Ability to work in a fast-paced environment, manage multiple accounts, and meet deadlines.
• Ability to help train and mentor more junior members on the team.
• Proficiency in Excel and PowerPoint.
• Please note, we're on a hybrid work schedule and require working three days per week in the office.

The base salary range is $70-80K; Salary does not include other forms of compensation or benefits offered in connection with this role. This role is eligible for a discretionary quarterly bonus and/or commission payments based, in part, individual and company performance relative to pre-established targets. Pay is based on various non-discriminatory factors including but not limited to experience, education, and skills.

===== ABOUT TEADS ======

Teads operates a leading, cloud-based, omnichannel platform that enables programmatic digital advertising across a global ecosystem of quality digital media. As an end-to-end solution, Teads’ modular platf