Account Manager

About Douce James, A Division of Patriot Growth Insurance Services: Since 2017, The Douce Agency, LLC has been a trusted independent insurance agency based in Marion, Ohio, proudly serving individuals, families, and businesses across Ohio, Indiana, and Michigan. As a proud partner agency of Patriot Growth Insurance Services, we offer a wide range of personalized insurance solutions, including home, auto, life, retirement, commercial, investments, farm, and crop coverage. Our experienced team is committed to delivering outstanding service and tailored protection to meet the unique needs of every client.

Position Overview: We are hiring an account manager to join our team. If you are a motivated professional looking to join a solid team, the Douce Agency is a perfect place to grow your career.

Work Arrangement: This is a full-time position working in our office located in Marion, OH.

Professional Responsibilities:

• Serve as a primary point of contact for customers, providing professional service by phone and in person.
• Assist clients with policy information, requested changes, and payment processing.
• Obtain and maintain an active Ohio insurance license, with licensing support provided by the agency.
• Investigate policy changes and clearly explain coverage updates to customers.
• Answer and route incoming calls to the appropriate team members.
• Coordinate and confirm appointments and meetings.
• Manage incoming and outgoing mail and maintain organized files and records.
• Support office operations by monitoring office supplies and completing general administrative tasks.

Qualifications and Requirements:

• 1–3 years of experience in an office, administrative, or customer service role preferred.
• High school diploma required; associate’s degree preferred.
• Willingness to obtain and maintain an Ohio insurance license.
• Strong organizational skills with the ability to prioritize tasks and work independently.
• Excellent written and verbal communication skills, with strong attention to detail.
• Commitment to delivering outstanding customer service and building positive relationships.
• Proficiency with computers and general office equipment.
• Flexible, team-oriented mindset with a strong work ethic.

About Patriot Growth Insurance Services: Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is currently ranked as the 25th largest broker in the U.S. by Business Insurance and has been named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations across 48 states, Patriot’s collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and i