Assistant Public Safety Support Manager

Hiring Range: $34.45 - $44.79/hr. | $85,611 - $111,295 annual compensation

Job Posting Closing on: Tuesday, October 7, 2025 📅

Workdays & Hours: This position supports a 24/7 workforce, which will require working irregular business hours, including overnights, weekends, and holidays. Workday and hours will be assigned based on the needs of the department. Must be able to activate for 24/7 disaster response as needed.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. 🌆

As part of our continued evolution and dedication to public safety, the newly formed Emergency Management & Communications (EM&C) Department is seeking an experienced and visionary Assistant Public Safety Support Manager to provide leadership and operational oversight to one of three specialized focus areas—Operations, Professional Development, or Support —within our Emergency Communications Division.

A Defining Opportunity in Public Safety Leadership

This is an opportunity to help reimagine what emergency management and communications looks like in one of America's most dynamic urban centers. With the creation of this new department, Fort Worth is uniquely positioned to build a first-class, nationally recognized emergency management and communications program rooted in innovation, coordination, and resilience — with strong support from the department’s 911 Administrator, Emergency Management Coordinator, and Director.

The EM&C Department plays a vital role in safeguarding the community by:

• Coordinating disaster and emergency response efforts, 911 access, and collaboration among first responders and public safety partners,
• Leading public preparedness initiatives and maintaining communication systems—such as emergency alerts and real-time information sharing—to keep the public informed and protected,
• Supporting recovery and mitigation efforts to minimize future risks, restore essential services, and strengthen community resilience.

Minimum Qualifications: 

• Bachelor’s degree from an accredited college or university with major course work in Communications, Public Administration, or a related field
• Five (5) years of current and increasingly responsible public safety communications experience, including two years of administrative and supervisory responsibility.
• Must possess a current Texas Commission on Law Enforcement (TCOLE) Advanced Telecommunicator Proficiency Certification.
• Must meet CJIS requirements – see further.

Preferred Qualifications:

• Master’s degree in Communications, Public Administration, or related field.
• Center Manager Certification Program (CMCP) from NENA, and (or) Registered Public-Safety Leader (RPL) from APCO, and (or) Emergency Number Professional (ENP) from NENA

The Assistant Public Safety Support Manager's job responsibilities, under the direction of the Public Safety Support Manager, include:

• Assisting in the directing of Emergency Communications operations and staffing to ensure 24/7 coverage and timely, accountable emergency response.
• Measuring and improving service delivery, using performance data and metrics to identify trends, evaluate effectiveness, and drive continuous improvement.
• Drafting and recommending plans and procedures for various emergency, routine, and contingent workflows.
• Creating Professional Development tools and resources to empower growth, ensure consistency, and strengthen our people and response capabilities.
• Representing Emergency Communications in interagency coordination, promoting shared accountability and data-informed emergency response protocols.
• Provide strategic and operational leadership for the Emergency Communications Center (ECC), ensuring efficient, high-quality emergency call-taking and dispatch services.
• Supervise and support emergency communications staff, fostering a safe, accountable, and high-performing team environment.
• Lead one of three specialized focus areas, based on organizational needs and your expertise:
  • Operations – optimizing workflows, systems, and service de