Security Officer FTO- Full Time (Planet Hollywood LV)

JOB SUMMARY: The Field Training Officer (FTO) functions as the trainer for all newly hired Security Officers and will be the immediate supervisor of the new Officer trainees.  This role has the greatest impact and influence on the new Officer.  The FTO will perform all duties in accordance with Caesars Entertainment policies and within the realm of the Caesars Entertainment Mission Statement. The FTO may be utilized as a supervision resource for Officers when a Security Shift Manager or Security Shift Supervisor is not readily available.

QUALIFICATIONS

The following qualifications will be required for the Field Training Officer.

• High school graduate or equivalent is required
• 2 to 3 years preferred security experience
• Successful completion of the Field Training Academy is required
•  Ability to manage several tasks at once
• A thorough knowledge of accepted Gaming and Security procedures
• Teaching and/or training background preferred
• Computer knowledge and skills required
• Must be able to obtain a CCW (Carry Concealed Weapons) permit.  Successful completion of a Firearms Qualification Course is required.
• Must be able to obtain and possess a Nevada Gaming Card, an Alcohol Awareness Card (AES), and have a current and valid Nevada Driver’s License.

RESPONSIBILITIES

The Field Training Officer must maintain their performance level as a Security Officer and is not relieved of these responsibilities during training.  These duties may be modified; however, the FTO must be able to quickly assume the role of a floor Officer as needed.  Since the FTO is a functioning Officer, he/she must also be able to train all trainees in their charge while completing assigned duties. The FTO will have specific responsibilities to include, but not limited to the following areas and criteria:

• SUPERVISION – The FTO will act as the immediate Supervisor for all trainees in their charge.  The trainee will make mistakes and these mistakes are to be addressed and corrected during the training process.  The FTO is the vital link in the “chain of command”.      The FTO has supervisory responsibilities when passing information up or down the “chain of command”.
• TEACHING – The role of the FTO will be that of a teacher.  The FTO must lead by example and be beyond reproach.  The teaching role may, and in most cases will be in the field, under actual conditions.  There may be other times when teaching will occur in a formal classroom setting using lesson plans and/or visual aids.  At all times, company and department policy and procedure must be adhered to.
• EVALUATION – The FTO in the role of a teacher - will also be an evaluator.  The FTO must develop and use skills to evaluate if learning is occurring or whether remedial training is necessary.
• COUNSELING – The FTO will be placed into a situation from time to time where they must become a problem solver for the trainee.  This may include the handling of personal problems.  The FTO must use tact and professionalism to resolve issues.  All information obtained will remain confidential and be forwarded to the Security Shift Manager and /or the Security Shift Supervisor.
• STAFFING – On occasion, the FTO will be called upon to perform some type of staffing duties.  These duties may include reorganization of program functions (IE special events, concerts, etc.), teaching assignments or various duties that would help and /or improve the department and function.
• INSPECTING – The FTO will be responsible for the inspection of the trainee’s uniform and equipment that must comply with company and department policy and procedures.  The FTO will also approve all job tasks and paperwork.
• DISSEMINATION OF INFORMATION – The FTO must make sure the trainee is receiving the necessary information and will be responsible for making their trainees record this information, and have the information available upon request.
• BEING A ROLE MODEL – The FTO must be a positive role model.  This is in part accomplished by maintaining a professional demeanor and appearance, adhering to rules and regulations, policies and procedures, and having a positive attitude towards the department, management, the training program, and towards the trainee.
• RECOMMENDING – The FTO is responsible for the initial recommendation to management concerning training.  The FTO must decide whether to graduate a trainee from a particular phase or from the FTEP program, or recommend remedial training in any phase, or consider termination from the program.  The decision to terminate will be made higher up the chain of command, but the FTO must bring substandard workmanship or failure to accomplish training to the attention of management in the training phases.

JOB RESPONSIBILITIES / DUT