Services, Head of Client Data Safeguarding - Director

Citi Services is a leading provider of cash management, treasury, trade, clearing, depository receipts, and commercial cards services. Services has a global network spanning more than 90 countries and is unique in the industry for its reach, interoperability, and flexibility. We provide clients with dynamic information, platforms, tools, and APIs to effectively manage their portfolios, financial positions, working capital, and supply chains.

The Head of Client Data Safeguarding will report to the Global Head of Services Data Governance. This is a senior leadership role with global scope, responsible for collaborating with the Chief Information Security Office (CISO) to drive adoption of Enterprise Data Protection capabilities across the Services organization. This role will require deep collaboration with CISO and peer business units across Citi to ensure the Services organization is aware of and adopt Data Loss and Protection capabilities to enhance its Client Data compliance.

This leader will be accountable for comprehensive understanding of Services Client Data lifecycles and spearheading the adoption of data protection capabilities. This involves driving the development of robust risk assessments, strategic initiatives, precise business requirements, and compelling business cases to facilitate technology adoption and effective organizational change management.

The role will partner with Enterprise teams, providing Services input and requirements when participating in vendor analysis to ensure the Services needs are appropriately represented and integrated into enterprise scale solutions. In addition, identify risks to Client Data driving by manual business process where client reporting is not automated or controlled, work with the business to automate and safeguard those processes.

Key Responsibilities

• Digital Product Strategy: In partnership with CISO, establish a Services strategy for Data Protection and Tokenization adoption, establishing a multi-year implementation roadmap that addresses the evolving data protection needs of the Services organization

• Business Case & Funding: Develop compelling business cases with clearly articulated ROI to secure executive sponsorship and funding for Services specific Client Data Safeguarding initiatives; present to senior leadership and key stakeholders across Services and the Enterprise

• Vendor Analysis & Procurement: Participate in CISO led vendor assessments as needed to ensure Services inputs are provided

• Technology Adoption & Change Management: Design and execute change management strategies to drive adoption of CISO Data Protection technologies across the Services technology organization, ensuring seamless integration into existing workflows and platforms

• Governance & Controls: Participate in CISO governance structures, systematic controls, and intuitive workflows to enforce Data Loss, Data Protection and Tokenization standards across the Services Data Ecosystem on a global basis

• Metrics & Reporting: Monitor CISO Services Metrics and Reporting of key data protection activities, and report outcomes to increase Client Data Safeguarding across the business

• Medium- to Long-Term Planning: Develop and execute medium- to long-term functional strategies for Client Data Safeguarding, anticipating regulatory changes and evolving threat landscapes

Qualifications

• Bachelors degree, Masters preferred

• 10+ years of relevant experience in Banking, Financial Services, or a related industry, with a focus on data protection, data governance, or information security

• Demonstrated experience defining and executing Data Protection strategies and implementing Data Tokenization capabilities specifically for Institutional clients at enterprise or global scale

• Proven track record of developing digital product strategies, building business cases with ROI, and securing executive funding for technological initiatives

• Experience conducting vendor analysis and leading buy vs. build assessments for data management or security technologies

• Strong background in change management and driving technology adoption across large, complex organizations

• Experience partnering and collaborating with Enterprise Information Offices, Risk Management functions, and cross-business unit stakeholders within large financial institutions

• Demonstrated ability to influence policy and standards at the enterprise level while accounting for business-specific requirements

• Strong ability to perform extensive strategic leadership in delivering business value through v