Maternity Navigator (OB-GYN Medical Assistant)

About Us:

The United States has the poorest maternal and birth outcomes of all developed countries with underserved, Black, Brown, Indigenous communities disproportionately affected. Cayaba Care is working to drastically improve the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms.

Cayaba Care’s mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually, to ensure they have all the social support they need for a successful and joyful pregnancy journey. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are.

We ensure that our members do not feel alone during their pregnancy journey, and that they have a trusted resource for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Cayaba Care does not replace the primary obstetrician or doctor’s relationships. Instead, we support expectant mothers with all other support services that are traditionally not available through their doctors’ offices.  

Our Values:

• Empathy is at the heart of everything we do. We must always center the experiences of the mothers and families we serve, as well as support and uplift one another.
• Collaboration is what makes us stronger. We achieve the greatest impact when we work together, share knowledge, and elevate each other’s strengths.
• Resilience reflects our ability to push through challenges, adapt in a fast-changing environment, and remain committed to our mission no matter the obstacles.

The Role:

Cayaba Care is seeking full-time Maternity Navigators (MN) who will support Cayaba members through the prenatal and postpartum period. Our Maternity Navigators are the anchor of our work; they are hired from the communities we serve, they understand expectant moms and they build deep and meaningful connections to support our members. The MNs build supportive relationships with our members, meeting with them monthly – virtually or in-person depending on the member’s need and preference – to provide key support and resources throughout their pregnancy journey. This role will report to the Director of Care Operations.

Work Schedule:This role is expected to work the following schedule (paid hourly):

Monday, Tuesday, Wednesday, Friday: 8:30am-5pm (hybrid)

Thursday: 10am-6pm (hybrid)

Saturday: 1x a month 9am-1pm (remote)

One week on-call per month

Responsibilities:

• Manage a panel of members through their prenatal and postpartum journey, connecting with them at least once a month to meet their needs at each stage of pregnancy
• Conduct in-home and virtual visits to provide health education, emotional support, self-advocacy training, and monitor vital signs – empowering members to actively engage in their care
• Identify and address Social Determinants of Health (SDoH) such as food insecurity, transportation, or housing challenges, connecting members with community resources
• Provide ongoing support via phone call or messaging between visits and escalate clinical issues to the Cayaba clinicians
• Collaborate with the multidisciplinary care team, referring members to Cayaba specialists and sharing updates during daily care team huddles for comprehensive care
• Offer hands-on, compassionate support as a certified doula, providing emotional and physical assistance during labor, and educating members on birth positions and breathing techniques prior to birth
• Document all care interactions using our technology platforms to maintain accurate records of care plans, services provided, referrals, and SDoH screening results
• Follow our Cayaba policies and procedures to ensure the highest standard for our members

Qualifications:

• Minimum of 1-3 years of experience working with patients in a health care setting as a Certified Medical Assistant, Certified Community Health Worker, or Doula
• Strong organizational and problem solving skills, with attention to detail
• Ability to manage multiple priorities such as member visits, messaging, and internal meetings in a fast-paced environment
• Excellent communication skills with a strong ability to build supportive relationships and provide compassionate, culturally sensitive care for expectant moms
• Excitement to work with a collaborative and inte