Accounts Receivable Analyst

Requisition 37668: Accounts Receivable Analyst 

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Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail.  As part of Norfolk Southern, you’ll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.

Primary Purpose:

Account Analysts work in our Expenditure Accounting Operations group in Atlanta, GA and are responsible for the management of our accounts receivable for the Miscellaneous Billing customer base which includes a vast array of customers ranging from Fortune 500 companies to individuals. Account Analysts serve as one of our customers’ main contacts and are an integral part of the Norfolk Southern business team. Analysts manage a portfolio of accounts receivables averaging $30M, for up to 3,500 invoices, and will communicate with customers regularly via telephone and email for receivables management. Many of our department’s employees successfully advance to other groups within Expenditure Accounting and throughout the company.

 

Principle Duties:

• Directly responsible for managing accounts receivable balances timely and efficiently.
• Primary point of contact responsible for identifying and communicating with customers regarding billing issues, unpaid invoices, and payment application, engaging business partners as needed for resolution.
• Builds relationships through exceptional customer service.
• Interact with internal departments (such as Engineering, Government Relations and Real Estate) to research and resolve disputes.
• Setup and lead meetings with internal and external business partners as needed to effectively manage accounts.
• Provide comprehensive updates to Management team and related stakeholders regarding customers’ accounts.
• Escalate potential customer issues in a timely manner.
• Utilize analytical tools to identify trends related to customers, invoices, and payments.
• Identify process improvements to expedite collections efforts, dispute resolution, and payment application. Collaborate with other departments to test and implement enhancements.
• Document standard operating procedures and assist in identifying process risks, helping to improve efficiency and accuracy of processes.
• Assist in monthly reconciliation of balance sheet accounts.
• Ensures accounts receivable transactions are recorded in accordance with Generally Accepted Accounting Principles (GAAP), corporate policy, documented internal controls, and other regulatory requirements.
• Actively participate in own professional development through goal setting as guided by management team.

 

Job Related Experience:

Minimum Level: 1-3 years

 

Education:

Preferred Level: Bachelor’s degree

Preferred Majors: Accounting or Finance

 

Licenses / Certifications:

Required: None

Preferred: None

 

 

Skills and Abiliti