Senior Experience Designer

If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.

Senior Experience Designer

At Expedia Group, we’re on a mission to power global travel for everyone, everywhere. Our multi-disciplinary Experience Design (XD) team is central to that mission, driving impactful work that helps millions of people experience and enjoy more of the world each day. We’re passionate about solving complex problems for our customers and creating intuitive, delightful, and cohesive products and services that serve the needs of travelers, agents, and travel partners.  

Our Traveler Messaging & Affiliates XD team works closely with our Product and Engineering partners to envision, design, and ship connected experiences for Expedia travelers and affiliate partners. We’re looking for a strategically minded, systems-oriented Senior Experience Designer who will collaborate with our partners in product, engineering, analytics, and research to deliver intuitive experiences that delight, empower, and solve real-world challenges for our customers.  

What you’ll do: 

If this job description feels a bit open-ended, it’s because we’re hiring opportunistically. Our product portfolio is broad and complex, so we’re looking for a Senior Experience Designer who can move across the work and deliver value both in the short term and as our products evolve. As a designer on our team, you can expect to do work that spans multiplayer social experiences, creator/influencer tools, B2C communications, and AI-powered conversational experiences. Sometimes you’ll own the end-to-end app experience vision, but you’ll often partner with other design and product teams to learn their customers’ pain points and co-create an intuitive, cohesive vision for the experience.  

You’ll apply your towering strengths in visual design and storytelling to paint a compelling picture of the work, but that’s only because you’ve first applied your superpowers in areas such as service design, interaction design, and information architecture to make sense of the user problems your work addresses. You’re experienced with workshop facilitation and can rally cross-functional teams to solve experience problems with you through swarms, sprints, or other low-overhead, high-output ceremonies. You’re well-versed in the Double Diamond as a menu rather than a prescriptive workflow, and you’re equally motivated to ship, test, and learn through real-time product experimentation. 

As a collaborator: 

• You’ll be an engaged, proactive “running buddy” and thought partner with Product, Engineering, Analytics, and other disciplines.  

• You’ll influence the product roadmap, using facilitation and cross-functional workshops to co-create a compelling experience vision. 

• You’ll present work in progress to business stakeholders, including senior executives, and make informed (but never defensive) calls on what feedback to act on, and how. 

• You’ll understand Expedia’s business and the metrics you support, driving design outcomes that balance customer research insights with business intelligence, market data, and product analytics. 

As a craft expert: 

• You’ll bring a modern perspective and an informed point of view on designing for AI/machine learning, multimodal experiences, and network effects.  

• You’ll role model and mentor junior designers in modern, principled approaches to native app design — from motion and interaction techniques to optimizing app performance.  

• You’ll hold yourself accountable for the quality of our app experiences, both in the work you deliver and together with your working partners.   

• You’ll role model best practices in sense-making, facilitation, and visual storytelling. 

• You’ll help set and uphold high standards for design documentation and delivery.  

• You’ll role model best practices for using and contributing to Expedia Group’s Design System and reference UI. 

Who you are:  

• You have a bachelor’s degree or equivalent professional experience in Human-Computer Interaction, User Experience Design, or a related field. Years and degrees matter less than demonstrated experience and the outcomes you’ve achieved.  

• Yo