Client Services Associate

Location: New York, NY 10020
Schedule: Mon - Fri 8:00 am - 4:30 pm
Employment Type: Full-time | Onsite

We’re hiring!
If you’re a people‑focused, detail‑oriented professional who enjoys keeping an office running smoothly, this role is for you. We’re seeking a Client Services Associate to support daily operations, deliver exceptional service, and create a welcoming experience for employees and visitors.

⭐ About the Role

As a Client Services Associate, you’ll be the heartbeat of our workplace experience. You’ll handle mail and package operations, support office supplies and shipping and receiving, organize supply inventories and equipment management, assist with meeting room setups, and provide hospitality and occasional reception coverage.

This position is ideal for someone who excels in a fast‑paced environment, loves helping others, and takes pride in maintaining a polished, organized workspace.

🛠️ What You’ll Do

 

Mailroom Operations

• Receive, sort, and distribute all inbound mail and packages
• Process outbound mail, shipments, and tracking documentation
• Maintain accurate chain‑of‑custody records
• Notify employees of incoming deliveries and coordinate pickup

 

Copy and Print 

• Operate advanced copy, print, and scanning equipment to fulfill high-volume document requests.
• Perform finishing services, including binding, cutting, padding, and lamination.
• Ensure quality control and accuracy on all print and scan output.
• Manage both digital and hard-copy document workflows.

Office Operations

• Monitor and restock office supplies
• Ensure printers/MFDs are functional and stocked
• Keep the Business Service Center neat and organized
• Submit and follow up on work orders

Inventory & Supplies

• Monitor stock levels of office and warehouse supplies
• Replenish inventory and support ordering when needed
• Keep storage areas neat and labeled for easy access

Hospitality & Facilities Support

• Set up meeting and conference rooms
• Support pantry, barista, or kitchen areas
• Perform light cleaning and maintenance tasks
• Assist with internal office moves

Reception & Customer Support

• Provide backup front desk/reception coverage
• Deliver friendly, professional service to employees and guests
• Handle sensitive or urgent requests with discretion

🎯 What You Bring

• High School Diploma or equivalent
• 1+ year of experience in customer service, office support, or similar preferred
• Strong communication and multitasking skills
• A proactive, solutions‑oriented mindset
• Comfort learning new systems and processes
• Professional appearance and demeanor

💪 Physical Requirements

• Ability to lift/move 40–60 lbs
• Frequent walking, bending, standing, and light manual activity
• Ability to operate common office equipment

🌟 Why You’ll Love Working With Us

• Supportive team culture
• Opportunities to learn and grow
• A role with high visibility and daily impact
• A chance to be the go‑to person who keeps everything running smoothly

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely