Description:
 

Job Description Summary:
 

Under the supervision and general direction of the Director of Student Health and Counseling Center, the Student Health Medical Assistant will provide medical and administrative support at the Student Health and Counseling Center (SHAC).

This position is responsible for overseeing patient flow and assisting the Nurse Practitioner in providing quality patient care to ensure professionalism and efficiency. The Student Health Medical Assistant will provide direct support to the operations of the Student Health and Counseling Centers, performing clerical duties, operational tasks, maintaining an accurate and up-to-date student health records database, and monitoring student compliance with all University health requirements.

This position requires strong performance in a wide variety of complex and specialized administrative duties to support the office functions and efficient operation of a busy University Health and Counseling Center. The desired candidate will have a sincere interest in student health and wellness, excellent interpersonal skills, exceptional organizational skills, pleasant demeanor, mature judgment, and professional approach in dealing with various constituents. This individual should be team oriented, experienced in supporting multiple people in a busy office environment, able to work independently, able to exercise considerable discretion and judgment in all work areas, and have an ability to establish and maintain effective relationships with a wide variety of people from diverse backgrounds. Applicants should possess diplomacy, tact, cultural sensitivity, the ability to adhere to strict student privacy and confidentiality regulations, and to honor the institution’s commitment to diversity.

Duties and Responsibilities:

(50%) Essential Clinical Operations and Procedures 
1. Greet and check-in clients/patients arriving at the Student Health and Counseling Center. 
2. Place patients in examination room and prepare patient for examination. 
3. Obtain pertinent information regarding history for patient intake forms.
4. Obtain vital signs.
5. Proactively communicate with clinicians and others in the clinic concerning flow of patients.
6. Assist clinician with physical examination.
7. Administer vaccines and TB test placement.
8. Assist clinician with injury care which includes the following duties:
a. Wound care (clean, soak, medicate)
b. Dressing changes 
9. Document all tests and procedures in patient medical record.
10. Consistently and accurately documents all information.
11. Use appropriate medical terminology. 
12. Data entry and data collections:
a. Maintain daily logs: refrigerator temperature, vaccines, appointments, etc.
b. Consistently and accurately document information regarding patients’ payments.
c. Collect fees when appropriate. 
d. Provide clients/patients with receipt for any monies collected.
e. Statistical information collection: Tracks daily patient activity and type of accounts. 
f. Input immunization information into the electronic health records. 
g. Perform other duties and projects as assigned. 

(40%) Student Health Records Operations and Procedures 
1. Evaluate and process student health forms.  Verify data for accuracy, completeness and compliance.  Maximize timely input of student demographic, health, and immunization data into the student health system.  Maintain accurate health records for each Samuel Merritt University student.*  
2. Generate regular database queries, analyze reports, and establish timelines for tracking students to ensure compliance with health requirements.*
3. Identify students who are non-compliant or have approaching due dates for various health requirements and direct the follow-up and reminder process*; Manage the process of placing and removing registration holds.*
4. Communicate with students, academic departments, Admissions, and Registrar’s Office to procure data needed to keep the database current and accurate.*
5. Develop, organize, and maintain filing system for student health records; assuring accuracy and completeness of each file.*
6. Assist in maintaining databases and mailing lists of faculty and students. 
7. Attend orientations to communicate entrance requirements.

(10%) Office Administrative Operations and Procedures 
1. Provide exceptional customer service, maintain a pleasant, professional office atmosphere, greet, and assess the needs of students, staff, faculty, and guests. 
2. Execute complex and time sensitive administrative tasks such as: answering phones, filing, faxing, emailing, scheduling medical and counseling appointments, managing staff schedules, scheduling meetings, conferences, and teleconferences. 
3. Maintain cus