Customer Invoicing Analyst

This role is office hybrid and based out of our Louisville, KY headquarters.

What the Role Is

The Customer Invoicing Analyst, reporting directly to the Customer Invoicing Manager, is an analytical role, supporting all areas of the Customer Invoicing department, with primary responsibility for performing analysis and reconciliation of customer accounts, conducting research and analysis to provide resolution and continual improvement of processes and procedures.

How You Will Spend Your Time?

• Reconcile customer accounts and investigate potential billing errors including pricing and coding errors
• Lead analysis and implementation of price list data clean-up
• Document standard operating procedures for billing processes
• Liaise cross-functionally to resolve issues and amend processes
• Work closely with Collections Department to resolve issues related to short or missed payments
• Work closely with the Sales Department and Financial Planning & Analysis and Sales Departments to ensure accurate pricing
• Support Master Data Department in managing updated and accurate customer information
• Develop business relationships with customers to resolve issues and ensure accurate billing process
• Lead company effort to standardize and centralize customer invoicing functions
• Investigate reasons for missing account records and seek ways to ensure that actions are immediately taken to resolve any issues or discrepancies
• Assistance with year-end financial audit
• Ensure compliance with annual internal and external audit recommendations and departmental policies and procedures
• Cross-train with other customer invoicing team members
• Assist on special projects as needed
• Other duties as required

Who You Are…

• Bachelor’s Degree in Accounting, Finance, Business or related field, or may substitute a combination of education and equivalent years of work-related experience
• Minimum 3+ years Customer Invoicing and/or general accounting experience
• Proficiency in accounting, and the ability to offer assistance on accounting functions
• Knowledge of billing and collections procedures
• Working knowledge of ERP systems
• Excellent analytical, critical thinking and complex problem-solving skills
• Ability to interact effectively with internal and external contacts, displaying a keen sense of teamwork
• Strong oral and written communication skills
• Ability to think ahead with strong attention to detail and accuracy
• Ability to multi-task
• Advanced proficiency in Microsoft Office, primarily Excel

Valued but not Required Skills and Experience:

• Detailed knowledge and experience using ERP Systems and Microsoft Office tools and products including Excel, Word, Outlook, PowerPoint, and Access

Physical Requirements
While performing duties of job, employee is occasionally required to stand; walk; use hands and fingers to handle, or feel objects, and use of computer; reach with hands and arms. Employee must occasionally lift and/or move up to 10 pounds.

Benefits

• Paid Vacation
• 11 Paid Holidays
• Health, Dental & Vision eligibility from day one
• FSA/HSA
• 401K match
• EAP
• Maternity/Paternity Leave

Heaven Hill and its affiliates are committed to fostering a diverse workforce as an Equal Employment Opportunity company. We invite applications from candidates of all backgrounds, without regard to race, religion, color, sex, sexual orientation, natural origin, gender identity or expression, age, disability, veteran status or any other legally protected characteristic.