Continuous Improvement Senior Associate

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Continuous Improvement Senior Associate

The Continuous Improvement Senior Associate will work as part of a high-performance team within the Sales Operations organization, collaborating with all levels across the organization. They will be responsible for assisting in project execution and delivering meaningful results designed to increase efficiency, decrease waste and reduce opportunities for error. The successful candidate must be willing to roll up their sleeves to achieve the desired results, e.g., facilitate meetings, create project plans, etc. The initial focus will be on working with our internal Sales Operations team, in addition to stakeholders supported by the team, to assist in identifying continuous process improvement opportunities and directly leading activities to help drive operational efficiencies. This position will support multiple projects, utilize data, as well as identify and mitigate risks to projects in a proactive manner. Fostering an environment of critical thinking along with identifying and engaging key business and technical resources is also required.

Job Responsibilities

• Leading/facilitating continuous process improvement workshops that will deliver measurable operational efficiencies
• Develop and implement common standards/methodologies for opportunity identification, process design, solution delivery, value capture
• Serves as a teacher, mentor and “doer” for ongoing continuous improvement activities
• Serve as a role model in the application of continuous improvement principles and practices
• Develops project plans and leads projects related to process improvement initiatives
• Communicates process improvement activities, status updates and return on investment to senior leadership
• Leverages data and observational analysis to identify improvement opportunities
• Directs collection of data and supports data analysis. Prepares reports and assessments related to improvement opportunities
• Provide appropriate documentation to the operational sponsors, leaders and impacted Stakeholders
• Exhibits a "can-do" attitude and takes responsibility to inspire change

• Drives accountability of project participants and ensures deliverables are met on time

Required Skills

• Self-starter that demonstrates the drive, determination, and perseverance to get things done
• Builds solid relationships with the team, internal stakeholders, and vendors in support of the business
• Drives innovation utilizing new tools and re-engineers existing processes
• Cultivates and maintains positive working relationships throughout the organization
• Ability to work independently as well as part of a high-performance team under tight time constraints with multiple priorities
• Collaborates with all levels of the organization
• Exercises strong verbal and written communication skills with ability to craft messages appropriate for the targeted audience
• Ability to communicate effectively with all levels of internal/external personnel and to prepare written materials and oral presentations for technical and non-technical audiences. Includes the ability to lead effective meetings.
• Fosters an environment of critical thinking and continuous process improvement
• Continuously develops personal skills and contribute ideas for future planning
• Effectively handles ambiguity and conceptual thinking
• Functions as an effective team member by demonstrating reliability, exhibits flexibility, performs as a team player, is an active participant, problem solver, and treat others in a respectful and supportive manner
• Defines the project scope, setting clear expectations and direction. Delegates tasks and manages expectations while overcoming obstacles to provide timely deliverables

Qualifications & Experience

• 3 – 5 years of experience in a continuous process improvement or business process optimization role
• Bachelor's degree (B.A. or B.S.) from four-year college or university; or equivalent experience
• High level of proficiency in Excel, PowerPoint, PowerBI and Visio required
• Tableau and SQL experience preferred
• Strong analytical skills including data collection and synthesis
• Intermediate working knowledge of SharePoint desired
• Salesforce CPQ experience required
• Certification (or certification in progress) in Lean or Six Sigma strongly preferred

For candidates located in California, Colorado, Hawaii, Jersey City (NJ), New York City, Westchester County (NY), and Washington, please visit the following link for p