Risk Manager | Issues & Events Management | Channels Well Managed Team (Hybrid)

West Creek 1 (12071), United States of America, Richmond, Virginia

Risk Manager | Issues & Events Management | Channels Well Managed Team (Hybrid)

The Platforms Well Managed team provides a strategically positioned offense, designed to strengthen Platforms “well managed” muscles and fuel sustainable innovation by offering centralized support across multiple dimensions of risk mitigation activities including Event & Issue Management, Control Execution and other Horizontal Risk Services.

As a Risk Manager supporting Event & Issue Management, you will provide leadership to a talented team of individuals who provide dynamic risk-centered solutions, guiding various Platform, Process & Product business partners through the discovery, containment and recovery of breakdowns. You’ll have an opportunity to contribute to exciting work that will make a difference, driving sustainable solutions for process excellence and risk prevention/mitigation in pursuit of better managed outcomes and frictionless customer experiences. 

Specific responsibilities include, but are not limited to: 

• Provide direct people management and talent development to a team of high performing risk event managers

• Provide leadership for Event & Issue Management through established processes and standards to mitigate risk to company and ensure optimal customer recovery

• Supplement team strength by supporting event-related complex research and problem solving

• Partner with Legal and Compliance to deeply understand exposure from breakdowns to provide guidance to the business 

• Guide root cause analysis to ensure the breakdown is fully understood to influence sustainable containment plans  in order to prevent similar future breakdowns

• Drive prioritization recommendations, understanding and /articulating appropriate trade-offs

• Coordinate, influence and negotiate priorities with partner dependencies to ensure event goals/timelines are met; escalating when appropriate

• Streamline interactions with the business related to breakdown enhancement, event progress and process improvement opportunities

• Training and development of team and others as necessary

• Creation of effective metrics and reporting required to communicate performance and information to broad audiences

• Establishing strong interaction models and relationships to collaborate with key stakeholders, ensuring delivery of commitments

A successful candidate will have: 

• Deep understanding of Capital One Enterprise Risk Management Standards, tools, playbooks and systems to document the risk and resolution as required 

• Demonstrated outstanding communication

• Strong desire to lead others through direct people management and/or indirect leadership of teammates and project partners

• Transformational leadership skills with a focus on driving inclusion and belonging as well as the ability to build and leverage the capabilities of a high-performing team

• Relationship and collaboration skills necessary for interacting with key stakeholders at all levels across the company to manage and influence outcomes

• Strong judgment and critical thinking skills

• Process and project management experience with excellent organization and planning skills

• Capacity to deliver quality work, multi-task, and focus on priorities in a dynamic environment

Basic Qualifications: 

• High School Diploma or GED equivalent

• At least 3 years of Operations, Financial Services Compliance or Risk Management experience

• At least 3 years of experience in Process Management or Project Management 

Preferred Qualifications: 

• Bachelor’s Degree or Military Service equivalent

• 5+ years of related operations management or risk management experience

• 5+ years of direct people management 

• Experience as a Risk Event and Issue Manager/Lead

• Project Management certification

• Process management training (e.g. Six Sigma, BPM, etc.)

• Strong problem identification, resolution and analytical abilities

• Experience in management of multiple pro