Senior Manager, Order Management (Can sit in Indy, IN or Spg, SC)

*This position is eligible to sit in either Indianapolis, IN or Spartanburg, SC.*

 

PURPOSE

 

• To lead a team to ensure accurate and timely WHS Order Management across a NAM Sales Channel, focused on integration and daily cleanliness of the NAM WHS orderbooks, from initial order intake through shipment.  

• To drive processes with cross functional partners, in order to ensure orderbook accuracy, mitigate system constraints, and thus maximize top line sales achievement.  

 

KEY RESPONSIBILITIES

 

• To develop and implement account specific set-up, services, and processes in line with customer needs, as well as WHS strategic priorities and policies 

• To ensure the order profiles are maintained in compliance with all WHS account requirements, relevant adidas policies, and to support regular monitoring 

• To lead a team to execute the "Order to Cash Process" from order entry and after sales service, driven by high orderbook conversion in line with the NS forecast. 

• To be accountable for the full cleanliness of the aged, prior, and too late to cover orderbook in order to reflect accurate demand signals for accounts in scope. 

• To interact with Supply Chain and Tech teams to enable the continual flow of delivery notes through diligent order Management processes, in order to achieve monthly financial targets. 

• Drive KPI achievements relative to order intake and Management processes, and functionally assist the team where needed. 

• Continually look for process improvements, efficiency enhancements and system automation practices across the end-to-end scope of Orderbook Management, inclusive if but not limited to Order Release Rates, Order Block Management, Orderbook Reconciliation. 

• Elevate automation and efficiency opportunities in order integration, to improve the speed of execution / decrease manual administrative task, and then drive where needed. 

• To support the compliance of terms with our Trade Terms and policies with customers in scope. 

• To work with EDI teams to drive efficiencies and seamless order intake. 

• To ensure proper administration, documentation, and financial reconciliation of the customer base 

• Support any changes in global Policies, ERP Systems and Processes within NAM WHS Order Integration and Management. 

 

PERSONNEL

 

• To use #MYBEST for performance appraisal and development of the NAM-based Order Management team 

• To manage, recruit for and develop the Order Management organization to achieve all relevant targets 

• To inspire, lead and drive a performance culture within the Order Management teams 

• To set personal objectives, targets, guidelines and assess all direct reports 

 

KEY RELATIONSHIPS

 

• Sales Operations + Development, Supply Chain WHS Excellence, Orderbook Fulfillment, Launch Fulfillment, Tech, HR 

 

KNOWLEDGE, SKILLS, AND ABILITIES

 

• Ability to think strategically, understand complex business challenges and formulate effective solutions designed to improve results. 

• Ability to inspire performance in a executional space and achieve desired results in a fast-paced, multi-tasking environment. 

• Ability to form effective relationships with stakeholders to influence the business decisions. 

• Strong working understanding of the Order-to-Cash lifecycle. 

• Possess strong organizational, problem solving, negotiation, analytical and resolution skills. 

• Ability to travel occasionally. 

• Ability to recognize opportunities for continuous improvement and automation of tasks to increase productivity. 

• Experience running small, strong teams and committed staff - evidenced by employee retention and engagement. 

• Demonstrated ability to bring out the best in others through coaching and mentoring and through the provision of honest feedback. 

• High degree of systems expertise, specifically related to ERP systems such as SAP AFS 

• Strong expertise in ED