Manager - Administrative, Adult Transplant

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

Transplant Admin Support

Job Summary:

Administrative, Adult Transplant is a leadership role with comprehensive operational authority and responsibility for patient access and administrative operations for the Adult Transplant Center. This role provides oversight for all solid organ transplant programs (heart, lung, liver, kidney, pancreas) and living donor programs (kidney and liver). Responsibilities include fiscal accountability; maintaining quality, safety, and regulatory standards; supporting a high level of patient- and family-centered care and service; optimizing patient access and patient flow; driving patient and staff satisfaction; program development and continuous improvement; managing and developing teams; monitoring, analyzing, and reporting key performance indicators (KPIs) for organ transplant programs and leading action plans to improve performance; and ensuring integration with the broader clinical enterprise. Provides feedback, coaching, and mentoring to less experienced peers and other members of the healthcare team, collaborating closely with nursing and transplant clinical leadership.

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Shift: 8:00am - 5:00pm

KEY RESPONSIBILITIES:

• Provide operational leadership for patient access and administrative functions across the Adult Transplant Center, including all solid organ (heart, lung, liver, kidney, pancreas) and living donor (kidney, liver) programs.
• Manage and develop administrative teams, including hiring, onboarding, coaching, performance management, and fostering a high-performing, patient-centered culture.
• Oversee program operations to ensure high-quality service delivery, optimized patient flow, and an excellent patient/family experience while partnering closely with nursing and clinical leadership.
• Maintain fiscal accountability and ensure compliance with applicable quality, safety, and regulatory standards across transplant clinic operations.
• Monitor, analyze, and report transplant program KPIs; identify trends and gaps; and lead process improvement initiatives and action plans to drive performance outcomes.

TECHNICAL CAPABILITIES
• Leadership (Intermediate): Motivates and inspires others to perform at a high level. Puts aside personal needs and considerations for the good of the team. Communicates in a positive and constructive way, demonstrating an enthusiasm for team and unit goals. Takes appropriate risks, showing and accepting personal accountability for actions and decisions. Gets others to share challenges and perform as a valuable member of the team and unit. Accomplishes results through influence, coaching, communication and commitment with minimal use of authority and control.
• Compliance (Intermediate): Demonstrates knowledge of the appropriate rules and regulations and apply them in difficult, stressful and complex situations. Able to interpret and explain rules and regulations that are ambiguous or unclear. Directs others in interpreting rules and regulations on the job and trains others in them.
• Operations Planning (Intermediate): Demonstrates ability to forecast complex resource needs, identify discrete tasks, set priorities, define dependencies, schedule activities, meet deadlines, and organize work for a single functional area. Merges diverse points of view into a coalition with shared goals and objectives. Plans for and anticipates events outside of immediate responsibility. Identifies relevant stakeholders and gains their commitment. Anticipates problems and obstacles before they arise. Able to absorb changes to major assignments while maintaining a high level of performance. Competently handles multiple assignments and projects simultaneously. Sets priorities with a proper sense of urgency and importance. Develops creative ideas and takes innovative action to achieve planned goals and objectives.
• People Management (Intermediate): Successfully resolves conflicts and disciplinary problems. Provides counseling and career development planning to subordinates. Constru