Maintenance Manager- Museum Tower

Property Website: www.museumtowerapts.com

Museum Tower is our stunning 43 stories high rise above the Uptown Mint Museum. It offers a breathtaking view of the Bank of America stadium and features upper-echelon design standards and thoughtfully curated spaces.

Schedule:  M-F; evenings / on-call rotation / weekends

Northwood Ravin is consistently recognized for developing the top luxury apartment communities in the Southeast.  At Northwood Ravin, every member of our organization is united by a shared commitment to create the best-in-class residential experience.  Guided by our core values of creativity, integrity, and an all-in culture, we empower individuals to reach their fullest potential professionally and personally.  We cultivate a culture of excellence, innovation, and inclusivity by fostering strong collaborative relationships within our team.  Northwood Ravin is dedicated to delivering unparalleled service to the residents we house and the communities we create.

Primary Responsibilities:

As a Maintenance Manager, you lead with pride and passion, driving the community’s success through exceptional maintenance operations and asset preservation. You bring your expertise to work daily, ensuring the property is well-maintained, amenities are functional, and residents feel at home. By mentoring the maintenance team, you foster a high-performing, positive environment that aligns with company goals. Your leadership ensures operational excellence, creating a safe and welcoming space that residents are proud to call home.

As a Maintenance Manager, your primary responsibilities include:

• Lead by example, mentoring and motivating the maintenance team to achieve high performance. Foster a positive work environment by providing ongoing training and guidance.
• Oversee and coordinate daily, weekly, and monthly maintenance activities, including resolving issues related to HVAC, plumbing, electrical, amenities and appliance repairs.
• Manage the make-ready and apartment turnover process, ensuring timely and thorough preparation of vacant units for new residents.
• Coordinate and implement a preventative maintenance program to preserve the value of the building, enhance operational efficiency, and minimize costly repairs.
• Establish and maintain strong relationships with vendors, overseeing service contracts and ensuring projects stay within budget and meet high-quality standards.
• Ensure compliance with safety protocols and building codes, adhering to all applicable county and safety standards to maintain an accident-free environment. Ensure regular inspections of building systems and completion of annual inspections as required.
• Collaborate with the Community Manager to track and manage the maintenance budget, monitor expenditures, and identify cost-saving opportunities while maintaining high-quality service levels.
• Reinforce the staffing schedule to ensure 24/7 emergency coverage and ensure the team is equipped to respond promptly to urgent maintenance needs.
• Address resident service requests promptly and professionally, ensuring high levels of resident satisfaction.
• Implement and enforce safety protocols for the maintenance team and ensure the maintenance shop and equipment are organized and in good working condition. Maintain inventory levels and ensure proper storage of tools and supplies.
• Maintain open communication with all team members to align goals, provide updates on maintenance operations, and ensure smooth operations.
• Being available to work weekends and participate in the on-call rotation.

What you bring to the role:

• Minimum of 5 years of experience in multifamily property maintenance, with at least 3 years in a supervisory role.
• Proven leadership skills with the ability to motivate, mentor, and develop a dynamic team.
• Experience in residential repairs, including plumbing, electrical, HVAC, carpentry, and appliance maintenance.
• Strong attention to deta