Senior Sales Support Consultant

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

CATERPILLAR REMANUFACTURING
Do you have a passion for helping customers and supporting a sustainable solution? Since 1973, Cat Reman has helped bring the value at the core of every Cat product back to life. Customers look to us to provide a high-quality solution that is good for their business - and promotes sustainability. It's important to us to deliver. Our team is full of industry leaders. Together, following common values, we share a passion for delivering sustainability benefits that help the company contribute to a circular economy. It’s rewarding to work, with an inspiring team, where every contribution matters.

Job Summary

Maximizes business potential through creating, implementing and managing strategic business development initiatives. Aligning our solutions to maximize customer value and grow services for Cat Reman aligned to the Construction Industries vertical. Position is located at our facility in Mossville, IL.

What You Will Do:

• Supports Cat Reman aftermarket new product introduction strategy, Go-To-Market initiatives and deliverables. Ensures execution of the Cat Reman business case achievement to expectation and aligns partner support in achieving outcomes.
• Monitoring and managing all aspects of aftermarket key initiatives to ensure departmental goals are met.
• Collaboration with staff and functions for developing new markets, new channels and new lines of business; taking effective measures to control operation cost. Proactively aligns enterprise efforts and support to achieve such means.
• Monitoring market share, revenue, cost and inventory. Monitors and communicates factors which will positively impact profitability.
   

What You Will Have

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Facilitates creation of the 'right' products and services to resolve customer business issues.
• Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
• Advises others on creating customer focused environments in various scenarios.
• Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
• Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.
• Communicates and models the criticality of customer focus as an organizational strategy.
   

Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.

• Discusses industry-specific flagship products and services.
• Demonstrates current knowledge of the regulatory environment for industry segment.
• Describes the contribution of own function as it relates to the industry segment.
• Participates in major industry professional associations; subscribes to industry-specific publications.
• Currently works with a major industry segment and associated functions and features.
   

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

•      Differentiates assumptions, perspectives, and historical frameworks.

•      Evaluates past decisions for insights to improve decision-making process.

•      Assesses and validates decision options and points and predicts their potential impact.

•      Advises others in analyzing and synthesizing relevant data and assessing alternatives.

•      Uses effective decision-making approaches such as consultative, command, or consensus.

•      Ensures that assumptions and received wisdom are objectively analyzed in decisions.
 

Effective Communications: Understanding of