Bilingual Customer Service Representative

Description

At this time, a Customer Service Representative (Contracts Services Administrator) is needed to load and balance all incoming contracts and payments into the administrative system in a timely manner. Assists customer and dealer cancellations and contract inquiries. Works under immediate supervision, relying on instructions and pre-established guidelines to perform job functions.

*This position is a Hybrid Work Opportunity following training* Will be required to report to the Farmers Branch, TX office at least 3 days a week following training. 

 *This position prefers English/Spanish Fluency to communicate with our Spanish-speaking customer base effectively* 

Schedule: Monday - Friday 8:00 am - 4:30 pm CST.

After Training is complete (6-12 months), the Hybrid Schedule would become available if in good standing. You would be able to work 2 days at home and 3 days at our Farmers Branch office. 

Compensation: $18.00 - $20.00 per hour. Depending on Experience! Exceptional Benefits!

Essential Functions:

• Process all missing information and pending contracts by reviewing contract eligibility and standard guidelines.
• Load and balance all contract payments into the system.
• Make contract corrections in the system per dealer requests.
• Update notes in the system for all emails received and contract-related phone calls.
• Process ACH remittances.
• Answer customer questions regarding contracts and cancellations.
• Provide cancellation quotes and process cancellations.
• Pull contract and cancellation documents per dealer requests.
• Assist dealers with navigating the Dealer Portal.
• Add new users to Dealer Portal per dealer requests.
• Collaborate with rates teams when products are not consistent on incoming contracts.
• Create invoices/memos for unbalanced batches.
• Manage incoming checks daily before giving them to the accounting department.
• Net approved claims on batches.
• Process contract transfers and cancel/rebook.
• Contact dealers/agents for contract rejections and issues.
• Other duties as assigned.

Requirements

Education and Qualification Requirements:

• High school diploma or equivalent.
• Minimum 2 years of basic administrative experience
• Ability to type 10,000 keystrokes alphanumeric with a minimum 90% accuracy.
• Proficient in Microsoft Office programs such as Outlook, Excel, and Word.
• Detail-oriented, accurate, and highly organized.
• Excellent written and verbal communication skills.
• Reliable and punctual.
• Ability to plan, organize, prioritize, and complete assignments in a timely manner.
• Ability to work both collaboratively and independently.
• Ability to manage environmental and process change in a positive manner.
• Ability to perform basic math functions, such as addition, subtraction, multiplication, and division.

Preferred Requirements:

• Bilingual - Spanish and English
• Ability to work in a fast-paced environment.
• Ability to communicate and work with a diverse team.

Work Environment and Physical Requirements:

• Vision acuity required to include close vision, color vision, distant vision, and the ability to adjust focus.
• Ability to grasp objects such a telephone or computer mouse, finger dexterity to use a keyboard, calculator, and standard office equipment
• Ability to walk, stand, reach with hands and arms; stoop kneel, crouch, and lift up to 25 pounds.
• Ability to frequently sit for long periods of time.
• Ability to hear and talk, both in person and by phone.
• Ability to spend extended hours in front of a computer screen