IT Business Analyst (Hybrid)

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

This position is based in the Firm's global operations center in Tampa, FL.

Description:

We are seeking a Business Analyst to join our team. The Business Analyst (BA) will be responsible for understanding business problems, eliciting and analyzing requirements, assisting in business case development, performing research, and evaluating and proposing solutions while collaborating with technical and business teams; both within and outside the context of IT projects. The BA will contribute to testing, training, change management, and other activities. A successful BA will ensure that the expected value of an effort is realized to the benefit of the stakeholders and the firm. The position is currently a hybrid role with specific days required to be in the office, which may change based on the future needs of the Firm or industry standards.

Key Responsibilities Include:

• Work with technology teams, stakeholders, end users, leadership, and outside experts to identify, evaluate, and design technical and non-technical solutions
• Gather, document, and prioritize business requirements, assist in developing application design specifications, and develop and execute test plans
• Facilitate and manage business requests; setting proper stakeholder and user expectations
• Work with IT subject matter experts to document business application specifications and assess options, risks, and costs
• Demonstrate excellent written and verbal communication skills as well as superior listening, critical thinking, problem-solving and probing skills – with subtlety, tact, and diplomacy
• Build strong relationships with project stakeholders and serve as a communications hub among business clients, project stakeholders, and the defined solutions team
• Assist project stakeholders in communication, training, or change management
• Organize, coordinate, and manage work efforts and/or projects
• Use tools for eliciting requirements:  brainstorming/mindmapping, focus groups/interviews, end user observation, process/task analysis
• Collaborate with team members and other resources to establish creative and effective solutions to business problems
• Analyze and design business processes and workflows
• Collaborate with Business Analyst teammates, Enterprise Project Management Office (EPMO), and others in order to establish consistent and efficient work processes including standardizing templates for Business Analyst deliverables
• Occasional travel to other offices
• Additional duties may be assigned

Qualifications:

• Minimum of 5 years of business analysis experience
• In-depth knowledge of the legal industry and software applications including but not limited to iManage Desksite and FileSite, Microsoft Office suite, WorkShare, and SharePoint
• Proven communication, interpersonal, and presentation skills
• Ability to understand customer needs and expectations, provide excellent client service in direct and indirect manner, and fulfill customer expectations
• Ability to understand and develop complex business processes and map workflows
• Ability to understand and develop data flow diagrams
• Ability to successfully interface with personnel at all levels within the firm and to work effectively in a culturally and educationally diverse environment
• Experience working directly with end users, vendors, and technical team members
• Experience working in geographically diverse (virtual) teams
• Detail oriented, analytical and inquisitive
• Ability to be self-critical, to offer constructive feedback to and accept direct feedback from others
• Ability to adapt to a changing environment
• Ability to maintain confidentiality
• Ability to work both independently or collaboratively, producing all assigned work while adhering to deliverables and deadlines
• Ability to manage multiple concurrent objectives or activities, and effectively make judgments in prioritizing and time allocation in a high-pressure environment
• Familiarity with Business Analysis Body of Knowledge (BABOK) preferred
• International Institute of Business Analysis (IIBA) or related certifications preferred
• Knowledge of Six Sigma, Lean, Unified Modeling Language (UML) and/or similar methodologies and tools preferred

Minimum Education:

• Bachelor’s Degree or equivalent experience

Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which inclu