Medical Assistant I, Heart Failure Outpatient Center in Newark

ChristianaCare Heart Failure Outpatient Center is looking for a Medical Assistant I.

Heart Failure Outpatient Center is located at the Newark Campus within the Center for Heart & Vascular Health Building at 4755 Ogletown-Stanton Road in Newark, Delaware. The Heart Failure Outpatient Center provides specialized, patient‑centered care for individuals managing heart failure. Our multidisciplinary team including heart failure physicians, nurse practitioners, nurses, supportive and palliative care professionals, and behavioral health specialists' partners closely with each patient’s primary cardiologist to ensure coordinated, comprehensive treatment.
Heart Failure Program | ChristianaCare

As a Medical Assistant I, you will assist physicians during the examination and treatment of patients, whether through virtual or on-site appointments. This role is crucial for delivering quality patient care and encompasses various clinical and clerical duties within the medical practice. 

Work Schedule:

• Monday through Friday from 8am to 4:30pm  
   

Duties / Responsibilities:
A Medical Assistant I role encompasses a variety of responsibilities aimed at providing patient care and administrative support within a healthcare practice. Key duties include greeting and assisting patients both virtually and on-site, rooming patients, and preparing them for visits by taking and recording vital signs. The Medical Assistant I performs point of care testing, administers injections and medications, and conducts EKGs when needed. Support for clinicians during examinations and procedures is critical, and this includes preparing treatment rooms with essential supplies, completing patient-specific paperwork, and ensuring that electronic medical records (EMR) are up to date with relevant test results for subsequent visits. The Medical Assistant I handles patient callbacks with information as directed by providers and follows state guidelines for the sterilization of medical equipment. The Medical Assistant I manages prior authorizations, referrals, and medication refills, schedules tests and surgeries, and performs quality control on point of care testing equipment. The Medical Assistant I offer documentation assistance during provider examinations and procedures, undertake clerical tasks as assigned by supervisors, troubleshoot issues with video visits, and help patients utilize ChristianaCare’s Patient Portal. Safety is paramount, as the Medical Assistant I is responsible for working safely, adhering to departmental safety rules, and promptly reporting any unsafe conditions or violations that could potentially harm patients, staff, or visitors.

Why You’ll Love Working at ChristianaCare

• Comprehensive, First‑Day Health Coverage:
  Comprehensive first‑day coverage, including medical, dental, vision, and life insurance. Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage. Enjoy low deductibles, plus $0 copays for unlimited primary care (in‑office or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.
• Generous Paid Time Off
  Enjoy 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.
• Tuition Reimbursement for Career Growth
  Advance your education with up to $5,250 per year in tuition reimbursement.
• Paid Parental Leave
  Receive 12 weeks of paid parental leave to support your growing family.
• Retirement Planning & Financial Well‑Being
  Access two retirement plan options, including a 403(b) with company contributions, plus professional retirement planning services and financial coaching.

Education Requirements:

• High School Graduate or GED required.
• A graduate of a recognized Medical Assistant Program or hold current Medical Assistant Certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI).

What Makes a Successful Medical Assistant at ChristianaCare

We are seeking a Medical Assistant who embodies the qualities that support exceptional patient care and strong team collaboration. The ideal candidate will demonstrate:

• Strong attention to detail
• Dependability and reliability
• Excellent communication skills
• Integrity and professionalism<