Data Center - Critical Infrastructure Technician (overnights)

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Data Center - Critical Infrastructure Technician (overnights)

About your role:
As a Data Center - Critical Infrastructure Technician, you will be integral to ensuring the seamless operation of Fiserv's data center infrastructure. Your role will focus on maintaining high availability and performance of our data centers, which are crucial for supporting our clients' operations. You will collaborate with a team of skilled professionals dedicated to innovation and operational excellence, contributing to the reliability and efficiency of our systems.

What you'll do:

• Monitor critical Data Center systems by using the automated Building Management System (BMS).
• Visual inspections and readings of equipment and systems.
• Respond to alarms on critical systems throughout the facility and trouble shoot and take necessary actions to maintain critical Data Center systems.
• Contact appropriate vendor and/or contractors to respond.
• Perform testing on equipment and systems and complete tasks as part of a preventive maintenance schedule.
• Maintain safe work environments and the actions of cleaning contractors.
• Clean all critical equipment as needed or as part of preventive maintenance and support maintenance tasks performed by vendors.
• Hours are 9pm to 9am, work shift is Sunday, Monday, Tuesday, and every other Wednesday or Every other Wednesday, Thursday, Friday, Saturday. Initial training will be Monday-Thursday from 8pm to 6am.

Experience you'll need to have:

• 3+ years of experience in data center operations.
• 3+ year(s) of experience in network cabling and hardware installation.
• 1+ year(s) of experience in data center monitoring tools.
• 1+ year(s) of experience in troubleshooting data center issues.
• 3+ years of an equivalent combination of educational background, related experience, and/or military experience.

Experience that would be great to have:

• Experience with data center cooling and power distribution systems.
• Experience with virtualization technologies such as VMware or Hyper-V.
• Experience with DCIM tools.
• Experience with network infrastructure and protocols.
• Experience in implementing and maintaining security protocols in data centers.

Sponsorship:

• To be considered, you must be either a US Permanent Resident or US Citizen due to contractual obligations.

How you’ll work:

• This role is on-site position. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences helps you with your overall onboarding experience and lead to stronger productivity.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
• This role requires use of a computer and audio equipment.
• Must be able to lift 50 pounds and climb ladders while working at heights of 6 to 12 feet and stand on your feet for the majority of your shift.
• Occasional local travel of up to 10% may be required.   
• Must be willing to work flexible hours, including nights, weekends, and holidays, as needed to support 24/7 data center operations.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
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