Customer Care Specialist I - Account Services

Company

Cox Communications, Inc.

Job Family Group

Customer Care Group

Job Profile

Customer Care Specialist I

Management Level

Individual Contributor

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

No

Work Shift

Variable

Compensation

Hourly base pay rate is $15.87 - $23.75/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

REMOTE CALL CENTER CUSTOMER ACCOUNT SPECIALIST    

**This is a remote opportunity. You must live in Wichita, KS, Baton Rouge, LA, Oklahoma City, OK, Omaha, NE, Hampton Roads, VA or a surrounding community within those states. **

 

Training Begins On 2/3/25

Making connections - real connections - is important to you. We get it. We’re Cox Communications, part of the Cox family of businesses, and we’re all about connecting people, from our customers to potential employees. 

 

The opportunity at hand is a full-time Call Center Customer Account Specialist - Remote, which is just a chatty way of saying you’re in the business of bringing satisfaction to everyone.  We’re looking for someone who can not only help our customers resolve concerns, but keep them happy, engaged, and eager to explore other ways Cox can meet their needs. Talk about real human connection, you’re the person who ensures our customers feel cared for, relaxed and respected, and sleeps well knowing you’ve seized every moment you communicate with customers to show our humanity. 

 

As part of a customer experience driven team, you will earn an hourly rate of $18.00. You will earn an extra $1.25/hour from 6pm-10pm. We have a shift bid process that you will go through before you are finished with the training program. During this time, you will work with your Onboarding Supervisor when schedules are shared for you to select. Our schedules are dependent on the needs of the business and when our customers need us.  Therefore, you will see a mix of schedules that are 8-hour and/or 10-hour schedules for you to choose from. The schedules provided will match our operating model of 5 am to 10 pm M-F, which could include holidays, call center environment and may vary by location. If it sounds like we’re on your frequency, then keep reading. 

 

Connections and smiles abound, and you don’t even need to know how to make balloon animal. If you’re a problem-slaying people person who wants to work from home in an inclusive environment where your perspectives are valued, this may be opportunity calling just for you! 

 

What You’ll Do 

 

People will confuse you with a bona fide rock star, and not just because you’re sporting a headset microphone. Customers are looking for someone who can make their life better, while making the process friction-free. Your ability to combine your training, skills, resources, and tools into superior service make that a mighty probable proposition.