Distance Education Clinical Coordinator, Speech Pathology and Audiology

Job Title: Distance Education Clinical Coordinator, Speech Pathology and Audiology

Department: Speech Pathology and Audiology

Reports To: Speech Pathology and Audiology Distance Education Clinic Director

SUMMARY

Responsible for generating clinical placement sites in the communities in which our MA in Speech-Language Pathology distance education students live. Supports the Distance Education team.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Collaborating with graduate students about clinical placements including where the student is located, if they have placement leads or preferences, education regarding placement requirements, and frequent updates regarding the status of the placement process.
• Researching sites via web searches and contacting sites via email and/or phone to determine who the contact person/decision maker is.
• Explaining about our MA program and inquire about student clinical placements.
• Answering clinical site questions about our MA program.
• Obtaining clinical site information such as name, address, contact name and position title, and speech-language pathologists for clinical placements
• Keeping track of clinical sites that have been contacted and those who do not want to be contacted in the future.
• Following up on previous clinical sites for potential student placements.
• Maintaining records of customer contacts.
• Completing customer surveys to obtain information about potential customers.
• Building relationships with potential and current clinical sites.

Requirements

• Possess a genuine willingness to learn, be intuitive and resourceful, and be coachable.
• Possess an upbeat, positive, and enthusiastic attitude. 
• Create relationships from a cold start.
• Confident, self-starter who works well independently.
• Must be highly self-motivated and persistent.
• Professional phone and email etiquette.
• Works well with department staff and faculty and is a team player.
• Strong communication skills, both oral and written
• Proficient in English
• Invested in the success of the program and its students

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

This position requires a bachelor’s degree from a four-year college or university; three to five years of experience in a medical office setting; or equivalent combination of education and experience. Knowledge of computers and Microsoft Office products is essential. Knowledge of medical terminology and EMR experience is preferred.

COMMUNICATION SKILLS

The position requires the ability to explain university policies in difficult situations, write and edit reports or technical documents, coordinate and assess the work of others, or other activities requiring significant communication skills. Handles confidential information.

COMPLEXITY

The position requires the ability to solve problems and to deal with a variety of variables in situations where only limited standardization exists. Instructions may be furnished in written, oral, diagram or schedule form.

ACCOUNTABILITY

The position has independent authority to take actions or make decisions that will affect processes, policies, and people throughout a division of the organization and the customers who are served.

DECISION MAKING/JUDGMENT

This position requires a broad latitude in decision making while establishing goals, plans, and policies for an area of responsibility subject to department-level review.

WORKING RELATIONSHIPS

The position requires frequent participation with people from various perspectives and deals with items that may be controversial. Participants make decisions and solve problems through expertise, influence, persuasion and/or other interpersonal skills and infrequent supervision.

PHYSICAL DEMANDS/WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work in this position requires exposure to potentially hazardous or unpleasant conditions and/or physical effort of some duration. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Visual demands include:

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