Account Executive

Job Posted: 5/15/2024

Location: Americas

Hi there!

The Zapier Sales and Success Team serves customers as they evaluate and buy Zapier’s upmarket offers, through being a dedicated sales point-of-contact. We help customers by delivering compelling demos over Zoom, inspiring deep automation use cases pertaining to their role, and addressing any questions through their procurement and buying process. Ultimately, success here looks like teams and organizations buying and scaling their automation usage through one of Zapier’s upmarket products, with you as the sales touchpoint.

If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…

• Our Commitment to Applicants

• Culture and Values at Zapier

• Zapier Guide to Remote Work

• Zapier Code of Conduct

• Diversity and Inclusivity at Zapier

About You

• You have 3+ years of experience as a quota-carrying, full-cycle sales-person (software experience is preferred, especially across product-led companies with both self-serve and sales GTM).

• A track record of high achievement in current and previous roles hitting or exceeding quota

• You’re experimental and have the ability to test new sales motions  rapidly.

• You’re comfortable getting into the technicalities of our product, API offerings and curious about building solutions with these tools.

• You proactively self-manage with a high degree of agency to manage your pipeline and hit quotas.

• You’re an effective communicator and can present to an executive audience with ease.

Things You’ll Do

As an Inside Sales Representative, you will have 3 main responsibilities:

1. Showcase Zapier as a potential solution for teams and businesses

   You’ll develop new potential accounts by educating them about how Zapier can help mid-market and enterprise companies build organizational wide-automation programs. You’ll lead demos in partnership with your solution engineers  that model a wide range of use cases in which Zapier can help drive ROI for our customers. You’ll educate the user on use cases to help inspire more ways they can automate within their business. You’ll do this over a series of 30 to 60-minute video conferences where you’ll lead them from interest, to learning more about our product to purchase. Success here is measured by our ability to turn leads into customers.

2. Run sales motions that drive adoption of Zapier across our upmarket plans:

   You’ll leverage product and customer data (product insights, role-specific use cases and existing adoption patterns) to identify, connect with, and convert customers to our upmarket plans. To do so, you’ll partner with the broader sales leadership to experiment, design, and execute sales plays.

3. Maintain feedback loops back into the rest of the organization

   Identifying learnings from your customer demos and passing them along as a feedback loop is critical in this role. This looks like tagging your call recordings with product feedback opportunities or identifying areas where improved collateral may have accelerated the sales process. To do so, you’ll need to be excellent at written communication.

You’ll work closely with numerous senior stakeholders and will be a part of several cross-functional steering committees as well.

How to Apply

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillse