ServiceNow Business Systems Analyst

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

SHOULD YOU ACCEPT THIS CHALLENGE...

We are looking for an experienced ServiceNow Business Systems Analyst to ServiceNow platform. As a ServiceNow Business Systems Analyst, you will be responsible to provide end to end solutions using ServiceNow and ServiceNow products. If you aspire to be a role model and progress your career in a leading product company, then this role is appropriate for you.

• You will work with business and technical stakeholders to identify their business problems and drive appropriate functional solutions/approaches.
• Understand and document requirements for configuring, testing and launching our ServiceNow solution.
• Performing/interpreting requirement analysis to identify value creation opportunities.
• Supports testing cycles (Functional, UAT, regression, system integrations) and/or Training/Training Materials.
• Supports PM with project(s) updates, scheduling, invoicing, etc.
• Act as a subject matter expertise for the assigned areas/groups and train the new team members.

WHAT YOU’LL NEED TO BRING TO THIS ROLE...

• Partner with key business and technical stakeholders to enhance current solutions and develop new ones.
• Drive and own end-to-end ServiceNow applications/processes from inception to delivery.
• Create detailed requirement specifications for enhancements to existing or development of new functionality related to ever evolving ServiceNow.
• Ensure successful delivery of business automation roadmap and build trusted relationships with internal and external stakeholders.
• Provide input into and oversight of project definition and solution design for requested new features and operational enhancements for internal systems.
• Conducts research and interviews subject matter experts to create "As-is" and "To-be" process flows. Applies critical thinking to evaluate cross functional dependencies.
• Act as the liaison between PM and business stakeholders to manage business priorities, communicate changes in scope or schedule, and call out risks.
• Identify tasks and work with the application administrators, integration and product development team to estimate delivery of proposed projects/automations.
• Managing and supporting ServiceNow’s ITSM, ITAM, ITOM, HRSD and CSM products
• Prioritize and perform multiple tasks simultaneously.
• Comfortable with heavy involvement in user acceptance test planning.
• Work independently as well as collaboratively with a cross functional team.

Requirements

• 5+ years of experience as a ServiceNow Business or Systems Analyst required.
• 3 - 5 years of experience developing and configuring ServiceNow modules: ITSM, ITAM, ITOM, CSM, HRSD, etc along with integrating ServiceNow with other systems - Okta, Workday, Salesforce, etc.
• Experience in supporting ServiceNow’s ITSM, ITAM, ITOM, HRSD and CSM products.
• Experience in managing and enhancing all aspects of ServiceNow such as workflow, user interface (UI), client scripts, business rules, and more, utilizing out-of-the-box functionality as much as possible and only customizing when necessary, preferred.
• Team oriented, collaborative, diplomatic and flexible, with strong communication skills
• Ability to analyze systems based on business and technical user stories/requirements in or