Loan Boarding & Transferring Servicing Specialist

About the team

At Zillow Home Loans, we are redefining the home financing experience by combining real estate expertise with innovative technology. The goal is to simplify and accelerate the home-buying journey, crafting a seamless and efficient process for all!

The Loan Servicing Specialist plays a key role in supporting this mission! This position involves managing loan servicing operations, ensuring compliance with legal, regulatory, and investor guidelines, and monitoring vendor performance. The work directly impacts service quality and provides opportunities to drive improvements across operations.

Transparency and collaboration are at the core of what we do. This role also involves crafting detailed reports for leadership and contributing to important decision-making processes across the company.

About the role

• Task and Project Completion: Complete assigned tasks and projects using good judgment with limited direct supervision and guidance.

• Vendor Oversight: Manage the vendor relationships and operations for loan boarding and release activities.

• Performance Monitoring: Track and monitor key servicing metrics; provide analysis and report findings to management.

• MERS Processing: Ensure timely and accurate completion of MERS processing, whether performed by ZHL or third-party vendors.

• Accounting and Fund Transfers: Verify that accounting entries and fund transfers balance accurately; prepare wire transfers for approval.

• Operational Control Reporting: Develop and generate reports for the onboarding and servicing transfer of loans; monitor processes to ensure compliance with investor and regulatory requirements. Address any exceptions by notifying the appropriate department or vendor for swift resolution.

• Support to Customer Experience Team: Provide analytical support and conduct research to assist the ZHL Customer Experience team in resolving escalated consumer or regulatory inquiries.

This is a non-exempt remote position with no supervisory responsibilities. Standard working hours are Monday to Friday, 8:00 AM - 5:00 PM, with occasional overtime as needed. In some cases, remote employees may need to reside in specific regions or time zones to best support customers or clients.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $23.20 - $34.80 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• Education: High school diploma or equivalent required; Bachelor's Degree in Accounting, Business, Finance, or related field preferred.

• Experience: 3-5 years of experience in mortgage interim servicing and retained servicing subservicer oversight required.

• Regulatory Knowledge: Proven intermediate knowledge of mortgage servicing regulations, including FHLMC, FNMA, and GNMA servicing rules, required.

• Technical Proficiency: Proficient in Microsoft Office applications, including Word, Excel, Access, and PowerPoint. Advanced knowledge of spreadsheet management in Excel and database management in Access required.

• Mortgage Systems Knowledge: Proficient with mortgage servicing and origination platforms, including Black Knight MSP and Encompass required.

• Document Interpretation: Ability to read and interpret documents such as promissory notes, regulatory/legal directives, and other loan-related documents.

• Interpersonal Skills: Strong written and verbal communication skills to effectively interact with borrowers, investors, colleagues, and management.

• Mathematical Proficiency: <