Qualcomm Director, Client Service

At a Glance

As the Client Service Director, you will strategically manage the operations of the Qualcomm account and client relationship. You will act as a subject matter expert and lead client liaison with ownership of the account, client service, and business development. The objective is to uncover and exceed client expectations, provide consistent in-house support, build solutions, and manage operations and finances. You will be responsible for leading and growing a team of direct reports, both field and corporate, aligned with program and client needs. As a Director, you're expected to take an active leadership role in one or more task forces and corporate initiatives throughout BDS. This is a full-time, salaried opportunity with typical office hours of 8am-5pm, Monday-Friday and expected travel of up to two times per month.

 

Take a look at our video showcasing Why You Belong at BDS!.  

Overview

WHAT WE OFFER

• $90,000-$125,000/year salary + bonus potential
• Weekly pay schedule 
• Health and wellness benefits plans  
• Flexible vacation and holiday policies 
• Paid parental leave  
• 401(k) with employer matching  
• Technology allowance
• Referral bonus 
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs 
• Opportunity to work with a growing company that actively rewards and promotes its employees 

 

WHAT YOU'LL DO 

• Own and develop the best relationship with the client; oversees communications and interfaces with the client, cultivate client relations and manage expectations; anticipate client needs and respond with solutions, provide industry knowledge-based client recommendations that add value
• Develop strategic direction to achieve the client’s goals and the BDS operations tactical strategy; strategizes added value programs to help the client achieve their goals and objectives through understanding the strategic direction and vision of the client and delivering the tactics and execution of the vision
• Provide top-level team leadership, development, coaching, and communication to team members; select account team and field staff; manage Performance Excellence process
• Drive the responsiveness to the client(s) of the entire Client Service and Results Management team and the Company as a whole
• Oversee the account financials, account budget, internal billings, and monthly P&L by job and department to achieve GM% goals
• Direct successful operations of the program, including execution and strategic deployment; drive results to meet client needs; meet program key performance indicators and analyze the tactics via solution development to ensure results are meeting and exceeding goals
• Collaborate with Client Services, Business Development and Marketing to ensure services and solutions being developed, applied, and executed correspond with the organization’s goals, reflecting value propositions and competitive pricing
• Other responsibilities as requested by management

  

WHAT YOU'LL NEED

Experience and Education:

• Bachelor's Degree or equivalent relevant experience 
• 5+ years experience in managing people, and building and growing a team
• 5+ years experience in account management and client relations, functioning in a leadership role
• 8+ years experience working in related industries
• Experience in account development and account strategy; preferably within the manufacturer, retail, and/or agency industry
• Experience in the program lifecycle, starting with creating a strategy to the point of tactical execution

Skills and Attributes:

• “Big-picture” understanding of BDS, client, and industries
• Strong analytical, communication, and organization skills
• Ability to work independently and accepting of ambiguity
• Meets and demonstrates the BDS Core and Leadership Competencies
• A self-directing and assertive individual who establishes a disciplined thought and action culture through living and leading the agency’s vision, mission, and values in words, ideas, and behaviors
• Applies a management style, toolkit, and tactics that inspire (rather than intimidates) others and motivate creatively oriented people to understand, enlist and champion fiscally responsible ways to achieve business objectives
• Carries out all responsibilities in an honest, ethical, and professional manner
• Engages cross-functional teams in a collaborative manner; drives toward win-win solutions
• Well organized; capable of managing a large number of activities in parallel
• Solid relationship-building and networking capabilities<