Clinical Solutions Manager, Ireland

About HealthCare Logic:

HealthCare Logic is a high growth emerging leader in hospital intelligence. We provide purpose-built intelligence platforms, experiences and services to help hospital systems achieve peak performance. We empower Public and Private, individual hospitals to networks, regions, State and National, to Departments of Health.

At HealthCare Logic we are empowering executive, clinical, and operational teams to make smarter, faster decisions that improve patient outcomes. Our flagship platform, SystemView, is embedded in and transforming over 170+ hospitals across Australia, Ireland, and the UK.

You’ll join a borderless team of data engineers, scientists, clinicians, product experts, and customer success pros - curious minds driven by impact. Together, we’re creating a globally connected network of high-performing hospitals.

We work at the intersection of AI, real-time data, and clinical strategy - and we’re looking for senior talent who thrives in complexity, leads with purpose, and wants their work to directly shape the future of healthcare.

If you're passionate about data with purpose, and ready to make your mark in a company that’s scaling fast and thinking big - we want to hear from you.

HealthCare Logic is partnered with private equity growth investor, Pemba Capital Partners. Pemba is known for its strategic investments in growth-oriented businesses. With a strong track record of success, Pemba focuses on a collaborative approach, working closely with the management teams of its partner companies to realise their full potential. 

Pemba’s investment philosophy is centred on identifying and nurturing companies with strong growth prospects and innovative business models. The firm's expertise spans various sectors, enabling it to provide valuable insights and support across different industries.

About the Role:

The Clinical Solutions Manager plays a critical role in driving platform adoption among clinical and operational end users. This role is responsible for delivering targeted training, go-live support, and value-added services (VAS) to activate use cases and embed SystemView into clinical workflows. Working in partnership with Customer Success Managers, the Clinical Solutions Manager ensures that clinicians and hospital teams are enabled, engaged, and empowered to use the platform to drive improved performance and outcomes.

Key Responsibilities:

Operational and Professional Excellence

• Deliver structured onboarding and go-live training to clinical and operational stakeholders across hospital departments and locations.
• Conduct value-added service engagements including deep-dive sessions, use-case clinics, workflow design and follow-up coaching to increase adoption and usage.
• Partner with CSMs to align training and adoption strategies to the customer’s success plan and health priorities.
• Contribute to development and continuous improvement of clinical enablement resources, playbooks, and training assets.
• Leverage a mix of in-person, virtual, and self-guided resources to scale enablement across multiple hospital sites and geographies.
• Maintain accurate customer records, touchpoints, and engagement notes within CRM systems.

Customer Focus

• Act as the frontline expert in embedding SystemView use within hospital teams to promote usage and BAU, ensuring platform value is demonstrated and realised through practical use.
• Activate high-value use cases and monitor usage trends post-training to validate sustained adoption.
• Proactively respond to customer training needs, adapting materials and delivery to suit local context, workflow, and roles.
• Support feedback loops to Product and Customer Success, providing insights from the field on feature uptake, barriers to adoption, and user sentiment.
• Tailor engagement strategies to different levels of digital literacy and role-specific needs, ensuring inclusivity across disciplines and seniority levels.

Business Excellence

• Track and report on adoption metrics including feature usage, use-case activation, time to adoption, training satisfaction, and sustained usage rates.
• Monitor and drive agreed KPIs.
• Support VAS initiatives that deliver measurable impact across customer portfolios.
• Contribute to internal enablement by sharing insights and adoption wins across the Customer Success team.
• Identify and document success stories and examples of clinical impact to support broader customer engagement and marketing efforts.

Team Enablement

• Mentor and coach customer success teams, supporting skills d